Customer Service Centre Agent | Māngai Pokapū Mana Ārai

• Are you a high-performing multi-tasker who always puts the customer first and strives to deliver professional service? 

• We offer career development, secondment opportunities, and training to help you achieve your goals.
• Permanent, full-time position based in Invercargill, Christchurch or Nelson. Flexible working supported. 

Our vision: Nature is thriving in Aotearoa | Te Oranga o te Ao Tūroa 

Mō te tūranga | About the role 

We're looking for our next Customer Service Centre Agent to join the Visitor Services Team. This role will require you to be a quick learner and can understand how to educate and respond to a variety of queries from the public over the phone and by email. 

This position will see you liaising with the public effectively and efficiently as you respond to customer queries or direct callers to the appropriate team across the Department of Conservation. One minute you could be forwarding messages through regarding compliance work, the next you could be directing our callers to the operations team with a potential stranding across our shores or helping someone with booking a campsite stay. No day will look the same. You will have the appropriate support from your team with Customer Service Centre Agents being situated across Aotearoa. 

This is a Monday to Friday role, with standard hours between 8:00am to 5:00pm. Enjoy a work-life balance with weekends off! 

This is a permanent, full-time role which can be based in Invercargill, Christchurch, or Nelson.

Click here for the Role Description  

Ngā pūkenga me ngā wheako | Skills and experience 

You'll thrive in this role if you can adapt quickly to changing priorities, confidently juggle competing demands, and establish positive working relationships with a wide range of people.

If you have some of following, we are keen to hear from you: 

• A great phone manner and the ability to be calm under pressure

• Ability to think on your feet and be able to prioritize a variety of tasks 

• Strong Microsoft Office skills and the ability to report and summarise on your works 

• Be able to manage conflicting queries and provide the appropriate advice 

• Be able to deliver a message efficiently with clear and concise communication 

• Previous call centre experience will be advantageous. 

He aha ngā pāinga mōu? | What’s in it for you? 

DOC is committed to a culture where everyone can participate, thrive, and grow. We’re driven by our values and behaviours, and are working towards being an organisation that is diverse, equitable, and inclusive by default.  

We also support flexible working arrangements for our kaimahi across Aotearoa, with options considered based on the role and in discussion with your leader. 

Want to know more? 

Tonoa inaiānei | Apply now 

Apply online with your CV and cover letter outlining your relevant experience and motivation. We’re unable to accept emailed applications or provide feedback to applicants not shortlisted. 

If you need any adjustments during the recruitment process, let us know and we’ll try to accommodate. 

Salary: $62,192–$67,446, depending on skills and experience. 

Eligibility: You must hold a valid New Zealand work visa that covers the duration of employment.  

Please note, we are not engaging with recruitment agencies for this role.  

Rā whakakapi | Applications close at 11:59 pm on Sunday, 11 October 2026. This advert may close early, so please apply promptly 

Me he pātai anō, whakapā mai | For further enquiries, please contact Anna Basova, Recruitment Advisor, at [email protected]