- Location
- Bengaluru, India
- Seniority
- Manager
- Experience
- 6+ years
- Source
- Keka
Description
Who We Are?
We're GrowthSchool. And we built Outskill.
GrowthSchool started with one belief: you learn a skill fastest from the person actually doing it. So we partnered with the top 1% of instructors to build high-impact, cohort-based courses in personal and professional growth for learners around the world and used AI to make that learning personal at a scale a classroom never could.
Then AI changed what "upskilling" even means. Roles started getting rewritten faster than curriculums could keep up, and the real divide stopped being skilled versus unskilled. It became AI-ready versus not.
So, we built Outskill, our AI education arm, to close that gap, practical, implementation-first AI training for professionals, teams and enterprises. Today Outskill is one of the largest AI education companies in the world: 16M+ learners across 160+ countries, and programs running everywhere from individual upskilling to enterprise AI transformation.
Our mission: Make 100 million people AI-ready by 2028.
What that actually feels like day to day: we're 300+ people, backed by Sequoia, moving at a speed that surprises most people who join us. Products ship in weeks, not quarters. There's no thick layer of process between an idea and it going live. You'll own things visibly bigger than your title. Some experiments will fail publicly, and we'll talk about them openly on Monday.
If you need a finished playbook before you start, this will be uncomfortable. If you'd rather write the playbook, you'll like it here.
Why This Role Exists
We're looking for a Community Manager / Senior Manager to build and scale an engaged community of enterprise customers, professionals, and learners. This role is central to creating meaningful relationships, driving customer engagement, fostering advocacy, and ensuring our community becomes a key driver of product adoption, brand credibility, and business growth.
You'll work closely with Marketing, Sales, Product, and Delivery teams to create exceptional community experiences while turning customer success into stories that inspire and influence the market.
What you'll do :
Community Building & Engagement
- Build, grow, and nurture a vibrant community across enterprise customers, existing users, and learners.
- Design and execute engagement programs, campaigns, events, and initiatives that increase participation and retention.
- Create meaningful touchpoints that encourage collaboration, networking, and knowledge sharing.
- Act as the primary point of contact for community members, gathering feedback and strengthening relationships.
Community Programs & Advocacy
- Identify and develop customer champions and community advocates.
- Build programs that encourage peer learning, referrals, testimonials, and community participation.
- Manage customer reference and ambassador initiatives in partnership with Marketing and Sales.
Events & Experiences
- Plan and execute webinars, roundtables, workshops, meetups, and community events.
- Create opportunities for members to share experiences, best practices, and success stories.
- Ensure every community interaction delivers value and strengthens engagement
Customer Insights & Collaboration
- Capture community feedback and share actionable insights with Product, Sales, Marketing, and Delivery teams.
- Act as the voice of the customer by identifying opportunities to improve customer experience and product adoption.
- Partner with cross-functional teams to ensure community initiatives align with business objectives.
Content & Brand Engagement
- Work with Marketing to develop community content, success stories, newsletters, and engagement campaigns.
- Encourage user-generated content and highlight customer achievements.
- Strengthen Outskill's brand through authentic community-led storytelling
Measurement & Optimization
- Define and track key community metrics including engagement, participation, advocacy, retention, and customer satisfaction.
- Analyze performance and continuously improve community programs using data-driven insights.
What We're Looking For
We're looking for someone who is passionate about building communities and creating exceptional customer experiences. You enjoy bringing people together, building long-term relationships, and creating programs that drive engagement and advocacy. You're equally comfortable working with individual learners, enterprise customers, and senior business leaders in a fast-paced environment
Must-Have
- 6+ years of experience in Community Management, Customer Success, Customer Marketing, Customer Engagement, or related roles.
- Proven experience building and managing online or offline professional communities.
- Strong stakeholder management and relationship-building skills.
- Excellent written, verbal, and presentation skills.
- Experience planning and executing community events, webinars, and engagement programs.
- Ability to work cross-functionally with Marketing, Sales, Product, and Customer Success teams.
- Strong analytical mindset with experience tracking community engagement and business impact.
- Ability to manage multiple projects in a fast-paced, high-growth environment.
Good-to-Have
- Experience in AI, SaaS, EdTech, HRTech, Learning & Development, or B2B technology companies.
- Experience building customer advocacy, ambassador, or reference programs.
- Familiarity with CRM platforms, community management tools, and marketing automation platforms.
- Experience creating customer stories, case studies, and thought leadership content.
- Experience working in startup or high-growth environment.
What We Offer
- Opportunity to build and scale one of the fastest-growing professional communities in AI and upskilling.
- High ownership with the freedom to shape community strategy and engagement programs.
- A collaborative, fast-paced, and entrepreneurial work environment.
- Competitive compensation and performance-based incentives.
- Work alongside experienced founders, operators, and industry leaders.
- Strong opportunities for career growth and leadership development.
Work location : Bengaluru ( on site )