Program/Project Management

THE WORK: Discover the opportunity to contribute to the management and evolution of digital E-Commerce solutions within a complex and international automotive environment. You will work across business, functional and technical areas, progressively becoming a reference point for the applications and services under your responsibility. You will interact directly with client stakeholders, understand business needs, support the resolution of user issues and collaborate with development and support teams. Your technical background will enable you to understand application behavior and integrations, while your functional knowledge will help you connect business needs with effective solutions. You will also leverage Generative AI tools to enhance analysis, troubleshooting and productivity. * Analyze business needs and collect requirements from client and business stakeholders. * Translate business requirements into clear functional specifications and actionable items for technical teams. * Develop end-to-end functional knowledge of E-Commerce applications, customer journeys and integrations. * Manage client meetings, progress reviews and issue-resolution sessions, ensuring clear follow-up of actions and priorities. * Support the analysis and resolution of user-reported issues by combining functional knowledge with technical understanding. * Coordinate with development and support teams to investigate incidents, identify root causes and drive resolution. * Monitor activities, priorities, dependencies and risks to ensure effective project and service delivery. * Contribute to Incident, Problem and Service Management activities and continuous service improvement. * Support functional validation of fixes, enhancements and new E-Commerce capabilities. * Leverage Generative AI tools such as ChatGPT, Claude or equivalent solutions to support analysis, troubleshooting, documentation and daily activities. HERE’S WHAT YOU WILL NEED: * Advanced proficiency in Business Requirements Analysis. * Intermediate proficiency in E-Commerce Operations and digital customer journeys. * Intermediate proficiency in Service Management and functional analysis. * Good understanding of web applications, integrations and REST APIs. * Strong communication, stakeholder management and problem-solving skills. * Ability to interact directly with clients and coordinate technical and functional discussions. * A minimum of 1 year of experience in relevant related skills. * Bachelor’s Degree in a relevant field of studies. BONUS POINTS IF YOU HAVE: * Advanced proficiency in React.js. * Advanced proficiency in Laravel PHP Framework / PHP. * Advanced proficiency in HTML and CSS. * Experience with debugging, log analysis and technical troubleshooting. * Experience with Agile delivery and ticketing/collaboration tools. * Experience with Generative AI tools such as ChatGPT, Claude or similar solutions. * Previous experience in automotive digital solutions or Application Management Services (AMS).

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About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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