Care Coordinator

• Permanent Full Time |38 Hours per week

• Location Broken Hill NSW 2880

• $87828 + Super + NFP Salary Packaging Benefits
• Make a meaningful difference to the lives of Australians in need!

Life at Mission Australia 

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. 

Find out more about us and our purpose. 

Your Opportunity

Every person deserves hope, connection, and support during life's most difficult moments.

The Way Back Program is a non-clinical support service focused on providing rapid, practical psychosocial support to people experiencing a suicidal crisis or who have attempted suicide.

We are seeking a compassionate and dedicated Care Coordinator to join our team. In this rewarding role, you will work alongside Peer Workers and community partners to provide person-centred support that empowers individuals to achieve their goals and reconnect with their communities. As a Care Coordinator, you will work closely with people experiencing suicidal distress and their support networks, helping them access the services, resources and connections they need to support their recovery and healing. You will provide holistic, strengths-based support that promotes independence, resilience, community participation and wellbeing

Your key responsibilities will be to:

• Undertake initial intake and safety planning for clients and work with individuals and their families to create individualized case plans.
• Provide ongoing support sessions with clients and review progression and safety as required.
• Support and promote family, carers, friends and kin involvement in safety and support planning in collaboration with clients
• Liaise with other support services and organisations to coordinate the requirements of the case plan.
• Deliver group programs which support the practical needs of the clients
• Assist clients in the process of transition out of the service into independence or other services.
• Ensure documentation is completed and updated in line with Mission Australia protocols.

Requirements for Success

• Relevant tertiary qualifications and/or significant relevant work experience
• Experience working with people experiencing mental health challenges, suicidality, trauma and psychosocial support needs
• Demonstrated experience supporting individuals from diverse backgrounds, including those experiencing disadvantage and social exclusion
• Knowledge of local crisis intervention and community support services and the ability to connect people with the right supports
• Experience working with a peer workforce, with a focus on trauma-informed, recovery-oriented practice and valuing lived experience
• Excellent communication, relationship-building and case management skills.
• Computer literacy preferably using Windows.
• Current NSW Driver’s License
• Current First Aid Certificate

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. 

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities 
• Opportunity to purchase additional annual leave
• Extra leave including Mission Australia Thank You Day & Work Anniversary Day off

Our culture  

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.  

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]  

Find out more about a career with Mission Australia. 

How to apply

Click ‘Apply’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you