Healthcare Customer Service Representative - Must Reside in Connecticut

Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:

In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members. You will answer questions related to their healthcare benefits. We offer opportunity for you to earn additional cash incentives for reaching your goals in addition to your base pay. We also offer medical, dental, vision, and 401K benefits as well as earned PTO. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Become a FAN today, and be on your way to a rewarding career!

Job Requirements:

• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance requirements
• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Ability to accept and embrace changes within the current business environment

Qualifications:

• Ability to pass a drug screen and background check
• Dedicated area to work from in your home
• Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Strong decision making and analytical abilities
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Be a team player

System Requirements for Work At Home:
• The employee is responsible for purchasing/using their own equipment
• per specifications below:
• Flat screen 21” monitor(s) – quantity to be determined by client
• Processor: i5-6500 Intel 3.2 Ghz (minimum)
• Memory: 8GB
• Hard Drive: 250GB
• Video card, sound card, wired mouse, wired keyboard
• Operating System: Windows 7 or above
• Wired Ethernet connection
• PC Supports dual monitors
• Plantronics Blackwire C5220 (may be purchased at a discount from Everise preferred vendor)
• Igel USB Key will be provided for access to Everise’s network
• Employee is responsible for maintaining current anti-virus definitions and OS updates
• Twice a year the employee will be required to complete a workstation audit to ensure
• all requirements are being met

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.