- Location
- Brussels, Brussels, Belgium · published · Lisbon, Lisbon, Portugal · London, England, United Kingdom
- Type
- Full-time
- Department
- Customer Service
- Source
- Workable
Description
See what you can do with Prophix
Finance teams across 100+ countries use Prophix One™ to replace manual processes with intelligent planning, reporting, and automation. We are a globally connected team and we are growing. If you are looking for a role where your work reaches customers across industries and borders, and where the people around you are invested in doing great work, this is worth reading.
We have teams and offices across the UK, Europe, North America, and Australia. Trusted by more than 3,000 finance teams across 100+ countries, Prophix One™ is built for organisations that want to plan smarter and move faster.
As a Customer Success Representative at Prophix, you will be the trusted partner for a portfolio of customers, proactively engaging those who need support to unlock more value from the platform, driving stronger adoption, healthier retention, and meaningful growth. You will work closely with teams across Professional Services, Product Adoption, Customer Sales, and Marketing to deliver a seamless, high-impact experience for every customer you serve. This role is equal parts relationship builder, problem solver, and customer advocate and the work you do will directly shape how customers experience Prophix at scale.
What You Will Do
- Serve as the primary point of contact for an assigned book of customer accounts
- Build trust through consistent, responsive, and proactive communication.
- Develop and execute tailored success plans that drive adoption and value realization, incorporating enablement programs, onboarding support for new users, targeted training sessions, and advocacy initiatives.
- Monitor customer health signals and proactively reach out to less-engaged accounts to re-establish momentum, address concerns, and reinforce the value of Prophix.
- Partner cross-functionally with Professional Services, Product Adoption, and Customer Sales to coordinate timely interventions and ensure a cohesive customer experience.
- Lead renewal conversations with confidence: reinforcing outcomes achieved, handling objections, and executing proven plays to secure and grow your book of business.
- Analyze customer data and usage trends to surface actionable insights, identify gaps, and recommend improvements to both the customer experience and internal processes.
- Represent the voice of the customer internally by sharing structured feedback with Product, Marketing, and Leadership teams to influence roadmap and service delivery decisions.
- Identify opportunities for additional training, support, or expansion that align with customer goals and contribute to retention and growth outcomes.