Porter

Description

Position Summary: The Porter at Bellerive Country Club (“Bellerive”) is responsible for maintaining the cleanliness, appearance, and readiness of Clubhouse facilities, restrooms, and event spaces.  Responsible for routine housekeeping, replenishing supplies, assisting with room setups, laundry, and general operational support.  The Porter helps ensure Bellerive facilities consistently meet standards for cleanliness, presentation, and Member experience.

Core Four Competencies:

• Maintains cleanliness, sanitation, and presentation of Clubhouse facilities through thorough cleaning, laundry, waste disposal, and replenishment of supplies.
• Maintains organized supply areas, properly stocked cleaning carts, and orderly facilities while ensuring assigned spaces meet Bellerive’s standards.
• Follows Banquet Event Orders (BEO) and setup instructions to prepare, arrange, and reset event spaces while supporting daily Clubhouse operations.
• Follows established safety and cleaning procedures, promptly reports maintenance concerns and hazards, and responds professionally to the needs of Members, guests, and Team Members.

Job Responsibilities:

• Stock housekeeping carts, hand caddies, and cleaning supplies.
• Empties wastebaskets and ashtrays where applicable and disposes of waste in designated areas.
• Dusts furniture, fixtures, windowsills, and other surfaces.
• Cleans windows, mirrors, walls, doors, light switches, and baseboards.
• Vacuums carpets and rugs; sweeps, mops, and maintains hard-surface floors.
• Cleans and sanitizes restrooms, locker rooms, sinks, toilets, showers, fixtures, and other designated areas.
• Replenishes towels, washcloths, soap, paper products, stationery, and other supplies and amenities as needed.
• Washes, dries, folds, and organizes laundry, towels, and linens.
• Stocks and maintains orderly housekeeping storage rooms and supply areas.
• Checks for burned-out light bulbs, damaged fixtures, maintenance concerns, and safety hazards and promptly reports them to the appropriate supervisor.
• Reviews Banquet Event Orders (BEOs) and setup instructions as directed and assists with arranging, resetting, and preparing rooms and event spaces.
• Moves and arranges furniture, tables, chairs, equipment, and supplies as needed, following appropriate safety procedures.
• Ensures assigned areas are clean, orderly, and properly presented before, during, and after Club events.
• Assists with general Clubhouse cleaning, facility upkeep, and operational support as needed.
• Responds professionally to requests from Members, guests, and Team Members and directs requests to the appropriate department when necessary.
• Follows established cleaning procedures, chemical handling instructions, workplace safety requirements, and Club policies.
• Attends staff meetings and required training sessions as scheduled.
• Completes other duties as assigned by the Director of Clubhouse Operations or other members of Bellerive’s leadership team.

Requirements

• Must have the ability to follow instructions and safely use cleaning chemicals, supplies, tools, and equipment in accordance with applicable procedures and training.
• Must be able to manage and prioritize multiple projects simultaneously while demonstrating strong organizational, project management, and time management skills.  A high level of accuracy and attention to detail is essential.
• Must demonstrate the ability to perform effectively in a fast-paced, dynamic environment.  Requires the capacity to work independently and collaboratively, accept direction, and exercise sound judgement and problem-solving skills.  Must be able to apply reason and common-sense understanding to a variety of situations encountered in the workplace.
• Must exhibit a high degree of professionalism, integrity, and interpersonal effectiveness.  Requires the ability to communicate and collaborate with Team Members at all levels of the organization while maintaining the confidentiality of sensitive information.  Tact, discretion, and diplomacy are essential when interacting with others.
• Must be able to read, write, and communicate clearly and effectively in English.  This includes the ability to convey information accurately and professionally in person, in writing, and over the telephone.
• Must demonstrate strong analytical and critical thinking skills.  Requires the ability to handle routine tasks while managing sensitive issues and complex assignments efficiently and with sound judgment.
• Must be able to work overtime as necessary, including evenings, weekends, and holidays, to meet departmental needs and operational requirements.
• The physical demands described here represent those that a Team Member must meet to successfully perform the essential functions of this position.  These include remaining in a stationary position or being mobile for extended periods throughout the workday.  The position may require the ability to lift, move, or transport up to fifty (50) pounds.

Qualifications / Education:

• High School diploma or equivalent required.
• One (1) year of housekeeping, janitorial, custodial, hospitality, or comparable work experience preferred.