Street Outreach Manager

Job Summary 

The Street Outreach Manager is responsible for the overall leadership, development, implementation, and oversight of community outreach operations designed to identify, engage, and enroll eligible members into the Enhanced Care Management (ECM) and Community Supports (CS) programs. This position provides strategic direction for outreach initiatives, develops community partnerships, manages outreach staff, monitors program performance, and ensures compliance with organizational and regulatory requirements. The Street Outreach Manager plays a critical role in expanding community presence, increasing program enrollment, and improving access to healthcare and social services for vulnerable populations. 

Supervisory Responsibilities 

• Directly supervise Street Outreach Supervisors, Community Outreach Representatives, and other outreach staff. 

• Recruit, hire, train, coach, and develop outreach team members. 

• Conduct performance evaluations and provide ongoing performance management. 

• Ensure staff meet productivity, engagement, enrollment, and quality standards. 

• Administer corrective action and progressive discipline in accordance with Company policy. 

• Review and approve employee schedules, timecards, PTO requests, and attendance records. 

• Foster a positive, collaborative, and mission-driven work environment. 

Duties/Responsibilities 

• Develop and execute strategic outreach plans to identify and engage eligible ECM and CS participants throughout assigned service areas. 

• Oversee outreach operations and ensure consistent coverage of targeted communities and geographic regions. 

• Establish and maintain relationships with community-based organizations, homeless shelters, healthcare providers, behavioral health organizations, food banks, libraries, faith-based organizations, social service agencies, and other community partners. 

• Identify areas with high concentrations of individuals who may benefit from ECM and CS services, including unhoused populations and other high-risk groups. 

• Monitor outreach activities to ensure effective engagement and enrollment practices. 

• Develop systems for tracking outreach efforts, community partnerships, referral sources, and enrollment outcomes. 

• Analyze outreach data, enrollment trends, and performance metrics to identify opportunities for growth and process improvement. 

• Develop and implement corrective action plans to address performance gaps and operational challenges. 

• Collaborate with ECM, CS, Clinical, Operations, and Leadership teams to align outreach strategies with organizational objectives. 

• Ensure compliance with all regulatory requirements, including CalAIM, HIPAA, state, federal, and health plan requirements. 

• Manage departmental budgets, resources, and equipment as assigned. 

• Prepare and present operational reports, performance dashboards, and community engagement updates to leadership. 

• Participate in community events, networking opportunities, and stakeholder meetings to promote organizational services. 

• Monitor staff safety practices while conducting field outreach activities. 

• Develop policies, procedures, and best practices to enhance outreach effectiveness and operational efficiency. 

• Perform other duties as assigned. 

Education and Experience 

• Bachelor's degree required in Social Work, Public Health, Healthcare Administration, Human Services, Business Administration, or a related field. 

• Master's degree preferred. 

• Minimum of five (5) years of experience in community outreach, healthcare operations, care coordination, case management, or related services. 

• Minimum of two (2) years of management experience supervising field-based or community outreach teams. 

• Experience working with vulnerable populations, including individuals experiencing homelessness, behavioral health conditions, substance use disorders, and complex social needs. 

• Experience with Enhanced Care Management (ECM), Community Supports (CS), CalAIM, Managed Care Organizations, or Medi-Cal programs strongly preferred. 

• Experience developing community partnerships and managing outreach programs preferred. 

Required Skills/Abilities 

• Strong leadership and team development skills. 

• Excellent verbal, written, and interpersonal communication skills. 

• Ability to build and maintain effective community partnerships. 

• Strong strategic planning, organizational, and project management abilities. 

• Experience analyzing data and utilizing performance metrics to drive results. 

• Knowledge of social determinants of health and community-based service delivery models. 

• Ability to work independently while managing multiple priorities and deadlines. 

• Strong conflict resolution and problem-solving skills. 

• Proficiency with Microsoft Office Suite, electronic health records, and data reporting systems. 

• Knowledge of HIPAA, healthcare privacy regulations, and compliance standards. 

• Valid California driver's license, acceptable driving record, and reliable transportation. 

• Bilingual English/Spanish strongly preferred. 

Physical Requirements 

• Prolonged periods sitting at a desk and working on a computer. 

• Must be able to lift up to 15 pounds occasionally. 

• Frequent travel throughout assigned service areas and Company locations. 

• Ability to work in various community settings, including outdoor environments and field-based locations. 

• Walking, standing, and navigating community locations for extended periods. 

• Ability to safely travel throughout assigned counties and communities.