Lifeguard

Mandarin Oriental Jumeira, Dubai is looking for a Lifeguard to join our Lifeguard team.

   Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

   Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

   With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

As Lifeguard you will be responsible for the following duties:

• It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
• MO Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
• It is part of your role and your responsibility to fully support all learning and development activities.
• Ensure that all standards of LQE, MOQA and Forbes are followed consistently.
• You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
• Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Ensure compliance with the MO Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
• Mandarin Oriental Jumeira, Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
• Act as a hotel ambassador at all times.
• To carry out any additional duties requested by management, related to hotel operational activities.
• Maintain constant surveillance of guests at the pool area.
• Act immediately and appropriately to secure safety of all guests in the event of emergency.
• Provide emergency care and treatment as required until the arrival of emergency medical services.
• Presents professional appearance and attitude at all times and maintain a high standard of guest service.
• Perform various limited maintenance duties as per guidelines to maintain a clean and safe pool facility.
• Must have attention to detail and be able to arrange items as per standards.
• Assist with cleaning of pool area outside of operating hours and ensure all standards are maintained throughout the day.
• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Fitness & Wellness Manager.
• Able to courteously interact and answer all spa & wellness and hotel related questions with guests.
• Assist in the smooth flow of the guests’ journey throughout the day.
• Proactively offer assistance to all guests when necessary.
• Receive training to ensure that all-relevant legislation pertaining to the Safe, Sound and Sustainable standards are implemented and monitored within the spa & wellness.
• Attend daily and monthly meetings when necessary.
• Must attend all training courses as deemed necessary, and must adhere to training as set down by the Fitness & Wellness Manager.

As Lifeguard we expect from you:

• Senior School qualification or equivalent is a must
• Certified lifesaving and lifeguarding, recognized by the UAE
• Minimum 1 year of experience working as a lifeguard 
• Previous experience working in a 5-star hotel environment will be an advantage
• Previous experience working in the Middle East Region is an advantage
• Clear communication; effective verbal and written communication skills in English
• Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
• Mature and outgoing personality with excellent interpersonal skills

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• A competitive salary and benefits packages

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