Benefits Technology Department Manager

Job Summary

Seeking an experienced and detail-oriented Benefits Technology Department Manager to oversee benefits administration technology operations and lead a team of benefits technology professionals. This role is responsible for ensuring the accurate configuration, maintenance, and renewal of employee benefit plans within Employee Navigator and other supported benefits administration platforms.

The ideal candidate will possess strong technical expertise, leadership capabilities, and excellent communication skills. This position offers an opportunity to contribute to operational efficiency, support team development, and enhance benefits administration processes within a collaborative and supportive work environment.

Responsibilities

• Oversee the configuration, maintenance, and renewal of employee benefit plans within Employee Navigator and other benefits administration platforms.

• Manage benefits technology operations to ensure accurate and efficient plan administration.

• Perform quality assurance testing and validation of benefit configurations, eligibility rules, carrier connections, and payroll integrations.

• Serve as the primary technical resource for benefits administration systems, troubleshooting issues and providing guidance on system functionality.

• Configure and maintain employer groups, benefit plans, payroll deductions, carrier connections, and related system settings.

• Oversee system integrations and ensure accurate data exchange between benefits administration platforms, insurance carriers, and payroll systems.

• Lead, mentor, and support a team of benefits technology professionals, promoting collaboration and professional development.

• Provide training and technical support to team members on benefits administration processes, system functionality, and best practices.

• Develop and implement processes to improve operational efficiency, data accuracy, and system performance.

• Collaborate with internal teams and external stakeholders to resolve technical issues and support benefits administration needs.

• Communicate system updates, process changes, and technical information effectively to team members and stakeholders.

• Ensure benefits technology operations align with established procedures, compliance requirements, and organizational objectives.

Qualifications/Requirements

• Holds an active L&H (Life and Health) insurance license.

• Minimum of 2 years of experience in benefits technology, benefits administration, or a related field.

• Extensive knowledge of Employee Navigator, including benefit plan configuration, renewals, eligibility management, and system administration.

• Proficiency with benefits administration platforms, carrier connections, and payroll integrations.

• Experience configuring employer groups, payroll deductions, benefit plans, and eligibility rules.

• Previous management or supervisory experience preferred; candidates demonstrating strong leadership potential will also be considered.

• Strong communication and interpersonal skills with the ability to train, mentor, and support team members.

• Excellent analytical, organizational, and problem-solving abilities.

• Strong attention to detail with a commitment to accuracy and quality assurance.

• Ability to manage multiple priorities, meet deadlines, and work effectively in a collaborative environment.

• Experience troubleshooting technical issues and improving benefits administration processes.

• Ability to work independently while providing effective leadership and guidance to a team.

Compensation Package

• Salary Range: $75,000 – $100,000 annually, depending on experience and qualifications.

• Benefits: Comprehensive benefits package, including medical, dental, and vision insurance.

• Work Arrangement: Hybrid work opportunities available following an initial onboarding period. Fully remote arrangements may be considered for candidates with relevant management experience.

• Equipment: Company-provided equipment for remote work.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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