GCB Social Media and eCommunications Supervision Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Business Overview:

Global Commercial Banking (“GCB”) provides treasury, lending, leasing, advisory, and debt and equity underwriting services to middle market companies with revenues of $50 million to $2 billion across all major industries.  GCB brings clients the full capabilities of the Company paired with local service.  GCB financial solutions include credit, treasury services, international banking, wealth management, risk management and investment banking capabilities.

Office location flexible to:

Atlanta, Charlotte, Dallas, Houston, Jacksonville and Washington DC.

LOB Workplace Strategy currently consist of in office location with up to 5 “flex” days per month to work remotely.  Subject to change with GCB leadership guidance.

This is a Private-side role requiring compliance with associated AIM requirements.

Job description:

The candidate will join GCB Sales & Technology Enablement Team, housed within the GCB National Operations and Business Integration function, supporting multiple aspects of sales performance, sales enablement, and business support.

The Global Commercial Bank (GCB) Sales & Technology Enablement Team equips bankers with the tools, resources and readiness needed to engage clients and prospects effectively and in compliance with applicable requirements. This role will lead business oversight, governance, and supervision for GCB’s regulated and non-regulated social media program and Salesforce electronic communications capability.  The individual will partner across the business, Technology, Marketing, Legal, Compliance, Operational Risk and other control functions to maintain effective controls while enabling responsible employee engagement.

The successful candidate must have or develop a deep understanding of GCB as well as a deep understanding of the sales process to support client acquisition and deepening.  The ability to collaborate and effectively communicate with Sales Performance and Enablement peers, Line of Business and Product subject matter experts and Control Partners (including Business Controls, Compliance / Operational Risk / Audit) will be critical to success. The candidate must be able to thrive independently and collaboratively in a fast-paced and professional environment with the following responsibilities:

Responsibilities:

The role is responsible for maintaining a scalable, well-controlled program that enables bankers to use approved social media and electronic communications capabilities while meeting firm policy, recordkeeping, supervision and regulatory requirements.

Responsible for leading the oversight, governance, and supervisory framework for GCB’s regulated/non-regulated social media program and other eCommunications platforms. This role provides subject matter expertise on social media compliance, electronic communications supervision, regulatory requirements, and risk management while partnering across Compliance, Risk, Legal, Technology, Marketing, and business teams. The individual will help

ensure employee use of social media and electronic communications align with firm policy, regulatory obligations, and supervisory expectations while supporting business growth and brand visibility in a controlled environment.

Responsibilities include partnering with Sales Enablement and Business Control team members to coordinate execution of program objectives and requirements. The role will also provide ongoing coaching and guidance to designated Market Executive Series 24 principals who serve as backup supervisors during absences or extended leave.

Social Media Supervision

• Serve as a Series 24 registered principal providing supervisory oversight of GCB regulated and non-regulated employee social media activity (in production) and Salesforce eCommunications platform (to be deployed).

• Lead social media governance activities, supervisory reviews, and oversight processes across LinkedIn social media platform.

• Review and assess employee profiles, posts, comments, reactions, shares, reposts, and other electronic communications for compliance with firm policies and regulatory requirements.

• Provide Series 24 review and approval of the GCB President’s social media posts, serving as backup to the primary approver.

• Serve as the primary Series 24 approver for GCB marketing materials intended for websites and other media channels, coordinating with other registered principals as needed.

• Own social media supervisory procedures, standards, and governance documentation.

• Partner with Compliance, Legal, Risk, Marketing, and business stakeholders to maintain a compliant and scalable social media program.

Surveillance & Risk Management

• Own current and ongoing enhancement of surveillance lexicons, monitoring rules, and policy controls supporting the social media supervision program.
• Identify, investigate, and escalate potential compliance, regulatory, reputational, and conduct risks.
• Track issues through remediation and ensure timely closure of corrective actions.
• Evaluate emerging social media risks, regulatory developments, and industry trends to enhance program effectiveness.

Controls & Regulatory Oversight

• Execute and oversee supervisory controls, quality assurance reviews, and evidence management processes.

• Maintain audit-ready documentation supporting supervisory decisions and program governance.

• Support regulatory examinations, internal audits, risk assessments, and compliance reviews.

• Partner with control functions to address findings and implement sustainable corrective actions.

Program Leadership & Reporting

• Act as the Process owner for the Social Media Single Process Inventory (SPI).

• Lead administration and continuous improvement of the social media supervision program.

• Develop and deliver executive reporting, management dashboards, SPI reporting, key risk indicators, and performance metrics.

• Analyze program trends and provide actionable recommendations to senior leadership.

• Drive strategic initiatives that improve supervision effectiveness, operational efficiency, and employee experience.

Required Skills

• Bachelor’s degree or equivalent, with 5 years of relevant experience in financial services, electronic communications supervision, compliance, risk management or regulatory governance.
• Active FINRA Series 24 license.
• Strong knowledge of FINRA, SEC, recordkeeping, supervision, and electronic communications requirements.
• Experience with surveillance, monitoring, archival, and case management platforms.
• Experience managing governance processes, control execution, issue remediation, audits, or regulatory reviews.
• Ability to assess risk, make sound judgements and escalate issues appropriately.
• Strong program management, analytical and problem-solving skills.
• Ability to influence and communicate effectively across business, technology and control functions.
• Ability to independently lead and drive initiatives with limited direction and supervision.
• Ability to work well in a collaborative team environment, but also independently with effective time and organization management.
• Agile and competent at adapting to changing business needs and applying critical thinking to drive change.
• Proficiency in Copilot, PowerPoint, Excel, and SharePoint along with the ability to quickly learn new programs and applications.
• Strong personal drive, individual initiative, sense of urgency, optimism and responsiveness.

Desired Skills:

• Experience leading a regulated social media governance or supervision program.
• Knowledge of LinkedIn, social media compliance technologies, and electronic communications surveillance tools.
• Experience supporting broker-dealer, banking, or other highly regulated financial services environments.
• Proven ability to design, enhance, and operationalize governance frameworks and supervisory controls.
• Seasoned understanding and use of AI, including Copilot.
  

Shift:

1st shift (United States of America)

Hours Per Week: 

40