Server Supervisor

Under direct supervision of the Infrastructure Manager, the Server Supervisor manages the day-to-day operations of the Server team members, to support the physical and virtual server infrastructure, electronic data storage solutions and cloud-based infrastructure.  This job class is treated as FLSA exempt.

Essential Functions:   Essential functions may vary among positions but may include the following tasks and other characteristics.   This list of tasks is ILLUSTRATIVE ONLY and is not intended to be comprehensive listing of tasks performed by all positions in this classification.1.  Leadership: Provides leadership and promotes shared responsibility among the team.
Continually seek to further group empowerment and conflict resolution.
Coordinates team staffing and workflow requirements to provide work coverage and administrative notification during periods of personnel absence.
Defines direction, goals and objectives of the server team.
Participates in maintaining and continuously improving SRPMIC information systems.

2. Supervision: Responsible for daily supervision of the Server Team staff.

• Prepares timely Employee Performance Appraisal Reviews (EPAR) for assigned staff.
• Act as timekeeper for biweekly Time & Labor inputs/approvals in PeopleSoft.
• Directs the daily operational tasks and technical projects for assigned staff.
• Assists in setting the direction and leads staff in Server technology strategic planning.
• Provides guidance and leadership for the Server staff.   
• Enforces the implementation of Best Practices
• Manage the ticket queue for the Server team, assigning tasks and distributing the workload for the team. Create tickets to address supporting tasks and project related tasks.

3. Mentoring:   Mentors Server Level I, II and senior staff so they attain the technical and customer service skills, along with experience, necessary to perform independently and attain further career progression goals.

4. Server Services Management:  Ensures Server Services are operational, troubleshoot issues and resolves problems promptly, efficiently and accurately. Provides oversight for switch installation, upgrades, patches, tuning, performance monitoring, troubleshooting, supports environments and procedures for the administration of all SRPMIC Tribal Government Server Devices. 

• Responsible for management of Server hardware/software maintenance agreements and renewals.
• Develops schedule for Server hardware replacements and/or upgrades needed for existing systems to maintain stability of all devices.
• Develop a schedule for Server software upgrades needed for existing systems to maintain stability of all devices.
• Develops plans, provides overall technical direction and makes recommendations for future SRPMIC technology acquisitions.
• Develop standards for all Server hardware.   Formulates and updates documentation for the SRPMIC Server architecture, application installation procedures and general Server policies.
• Prepares and executes solutions with minimal interruption to basic services.  
• Leads the Server team in identifying Root Cause Analysis and formulation of effective Correction Actions (RCCA).
• Reviews and approves standard operation procedures (SOP) and ensures that all systems have an accurate system operations guide (SOG).
• Monitors the Server infrastructure using approved monitoring tools.  
• Implements measures to ensure Server “Up-Time”

5. Budget Preparation and Tracking:

• Assists in the preparation and provides recommendation of the annual operating budget request to the Infrastructure Manager to maintain and improve IT Services
• Assists in the preparation and provides recommendations for the annual Capital Improvement Projects (CIPs) request process.
• Works with the Infrastructure Manager regarding budgeting for Server component additions, upgrades and service support.
• Tracks and reports on the spending for both the operating budget and CIPs as expenses are incurred.

6. Contract Management: Writes technical requirements for Request for Proposal (RFP), or Request for Quote (RFQ), documents and assembles the results for review.

• Works with the Purchasing Team to qualify and select vendors through the competitive bid process in accordance with The Community’s approved policies.
• Responsible for monitoring the contract from its inception to closure each fiscal year and includes the entire bid process and contract performance monitoring.

7. Vendor Management

• Manages the vendor to the responsibilities outlined in the contract and statement of work.
• Responsible for controlling and regulating vendor performance.
• Oversee the execution of responsibilities by the vendor.   
• Addresses issues identified/escalated by teams or refer issues to the Infrastructure Manager for resolution.
• Reports quarterly on vendor performance to IT management.

8. Project Management:

• Monitors the progress of IT Server related projects including Server services and standards, related project expenditures, task scheduling and duty assignments for Server projects.
• Reallocates resources and modifies goals and work schedules to attain maximum efficiency.
• Manages the product and cost benefit analysis process, product selection and implementation methods.

9. Change Control Management:  Ensures all changes to the production environment follow approved departmental change control policies, practices and procedures.

10. Miscellaneous:   Performs other IT job related tasks as assigned by the Infrastructure Manager, Assistant Director of Infrastructure & Operations or the IT Director.

Knowledge, Skills, Abilities and Other Characteristics:

• Knowledge of the history, culture, laws, ordinances, customs and traditions of the SRPMIC.
• Knowledge assessing Server system needs and procedures.
• Knowledge of personnel management and personnel performance reviews.
• Knowledge of technical Server documentation process.
• Knowledge of LANs/WANs, Routers and Firewalls.
• Knowledge of TCP/IP standards.
• Knowledge of E-Mail systems.
• Knowledge of Server Security Firewall solutions.
• Knowledge of standard RFP/RFQ process.
• Knowledge of IT and Server Best Practices.
• Knowledge of Server architecture solutions. 
• Skill developing IT Department Server standards, policies, practices and procedures.
• Skill interfacing at all staff levels and providing effective verbal and written communication.
• Skill managing medium to large Server projects.
• Ability to diagnose and respond to Server security issues in an accurate, timely and thorough manner.
• Ability to effectively manage simultaneous Server issues.
• Ability to effectively manage staffing-related issues.
• Ability to effectively manage Server-related change and requirements gathering in a fast-paced, high-demand work environment.

Education: A bachelor’s degree from accredited college or university in Information Systems, Management Information Systems, Computer Science, Software Engineering or a closely related discipline. 

Experience: Five (5) years’ experience managing enterprise-class solutions associated with complex environments and experience in managing overall Server systems and design required. Three (3) years of supervisory experience, mentoring and handling staff issues required. 

• Five (5) years’ concurrent experience managing Cisco wired and wireless Server equipment, management tools and ASA firewalls.
• Five (5) years’ concurrent experience working as a Server Administrator.
• Four (4) years’ concurrent experience in designing and implementing medium to large Server configurations addressing availability, security, and flexibility.

Equivalent: Any equivalent combination of education and experience that will allow the applicant to satisfactorily perform the duties of the job may be considered.

Underfill Eligibility: An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill

• May be required to work beyond normal work hours including nights, weekends and holidays.
• Will be required to participate in the “on-call” staffing rotation.
• May be required to complete a Salt River Police Department (SRPD) background check and polygraph examination.
• May be required to receive and maintain a Salt River Pima-Maricopa Indian Community, Community Regulatory License and State Certification (ADOG).
• All applicants applying for jobs will be subject to Pre-Employment Drug Test and extensive Fingerprint and Background Check. In addition, all employees providing services to a campus with children will be subject to the “Community Code of Ordinances”, Chapter 11 “Minors”, Article X. “Investigation of Persons Working with Children”, random drug testing and completion of a background check every five (5) years.

Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check. 

"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified: Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.

In order to obtain preference, the following is required: 1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).

Documents may be submitted by one of the following methods: 

1) attach to application

2) fax (480) 362-5860

3) mail or hand deliver to Human Resources.

4.) email to [email protected]

Documentation must be received by position closing date.