Lead Supply Chain Technician

Have you ever enjoyed Arnold®, Brownberry® or Oroweat® bread? A Thomas’® English muffin or bagel? Or perhaps snacked on a Sara Lee®, Entenmann’s® or Marinela® cake or donut? If the answer is yes, then you know Bimbo Bakeries USA!  More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure our consumers have the freshest products at every meal. In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.  Lead Supply Chain Technician Position Summary: The Lead Supply Chain Tech Lead is a 100% onsite role that plays a critical role in ensuring optimal order fulfillment and service execution within the North Aurora DC. This position will serve as a WMS knowledge expert responsible for proactively monitoring and resolving service gaps, supporting inbound and outbound operations, and driving continuous improvement in service metrics and inventory accuracy. Key Responsibilities: Order Fulfillment & Service Execution Navigate warehouse management system through daily operations to gather/analyze data and provide order fill solutions Proactively review order fill at the SKU level for all customer types (Bulk, Pick to Route, Pick to Store) after each wave. Identify and close gaps through re-runs, inbound execution, and other corrective actions to ensure cuts are invisible prior to final dispatch. Review order fill across unit, sleeve and case picks as well as full basket metrics. Communicate service metrics (order fill, on-time delivery) and major service impacts to the DC team and sales for the service area. Operational Support Support the WMS Systems Specialists by ensuring execution of the inbound/outbound schedules and prioritization of high-impact unloads and replenishments. Monitor scanning compliance by the DC loading team; identify gaps and associate-level performance issues. Complete Oracle WMS system requirements to verify all loads are marked as “shipped,” ensuring accurate updates to sales handhelds. Assist with creation and updating training materials as needed. Backup WMS Systems Specialist as needed. Other duties as assigned. Root Cause Analysis & Continuous Improvement Identify root cause of order fill gaps, with a focus on high-volume cuts, and develop action plans in collaboration with service leads, service managers, and the supply chain team. Review major claims issues for top-priority sales centers and partner with sales teams to address route-level gaps. Analyze returned product transactions from LFSP (Multi-step) stores, to ensure proper accountability and disposition. Investigate daily scrap, determine root causes, and collaborate with bakeries, DC leaders, and planning teams to resolve issues. Inventory Accuracy Perform inventory counts and reconciliation processes. Support execution of inventory standard operating procedures to maintain and improve inventory accuracy. Qualifications: High School Diploma or equivalent (GED) is required. One year of customer service experience in distribution center operations, supply chain, or logistics preferred. Strong analytical skills with the ability to identify and resolve service gaps. Previous use of warehouse management systems (WMS). Knowledge of Oracle systems is a plus. Excellent communication and collaboration skills. Ability to work a flexible schedule aligned with operational needs. Strong computer skills (Ex. Pivot Table, XLookup, Macros) Well organized and able to manage multiple priorities.