Services Coordinator - Worldwide Discipleship Association

Services Coordinator - Worldwide Discipleship Association

Where: Worldwide Discipleship Association Headquarters
Job Title: Services Coordinator
Department: HQ
Reports to: Director of Operations
Status: Part-time (28/hrs per week) / Onsite
Compensation: $1,680 - $2,100 per month

This is a TEMPORARY position (November 2026 - March 2027) with
possibility of extended part-time employment (hours TBD).

The WDA Services Coordinator is responsible for providing excellent care and
service to WDA’s staff, donors, customers, and vendors.

The Services Coordinator helps take care of WDA’s HQ office site and assists
those who interact with the WDA main office - staff, donors, customers, and
vendors - seeking to meet their needs or connect them with the person or
department that can best serve them.

Additionally, the Services Coordinator will assist with administrative projects
and special events to optimize WDA’s mission to fulfill the Great Commission.

 

Position Duties + Responsibilities
The Services Coordinator position holds a variety of responsibilities ensuring that
the needs of the office and individuals are being met in a smooth, efficient, and responsible manner that brings glory to God. This person must be trustworthy with confidential financial information and must bring a level of drive, joy, and excellence to their work. Must possess a strong customer service skillset and ability to multitask.

Office & Staff Support:
Responsible for maintaining a welcoming, clean, and professional environment. Ensure
that supplies are well stocked, group meeting rooms and common areas are wellmaintained
and stocked, and special events or meals are set up and torn down. Helps
contribute to a high positive morale among staff and constituents.

• Ensure phones & front door are always covered, offering assistance. You will be the
  face and voice of WDA when people come in or call in!
• Assist with garbage removal, office sorting, and clean up as needed.
• Communicate as needed with HQ staff about upcoming events, meals, activities, etc.
• Manage paper, envelope & grocery restock.
• Manage/respond to emails
• Address personal conflict, confusion, or miscommunciation quickly and directly (in
  person).
• Order supplies & food as needed for meetings & events.
• Provide administrative support as needed.
• Stop by the post office or other venues as needed.
• Upload recorded staff meetings or minutes to staff shared drive or to WDA’s youtube
  account as appropriate, then email video link & pertinent attachments to staff.
• Pray with others as prompted by the Holy Spirit.

Donor Services:

• Assist donors with transactions over the phone.
• Manage/respond to donor inquiries that come to [email protected] (with
  some exceptions requiring a direct response from another team member).
• Complete IRA QCD letters as needed.
• Follow up with failed transactions via phone & email every week (keep it at zero).
• Provide backup donation entry as needed.
• Assist with donor thank you cards as needed.

Orders/Inventory Management:

• Assist customers & process orders. Fulfill through Kindle Direct Publishing.
• “Fulfill” Neon orders every day (keep the dashboard at zero).
• Keep book inventory stocked & updated.
• Manage book inventory count in Neon.
• Develop or update Neon products and website product pages for new books, PDFs &
  other store products.

Event Coordination:

• Assist WDA in putting on special events, including but not limited to set up &
  tear down, ordering materials & supplies, obtaining quotes.

Special Projects:

• Assist on various special projects. Examples of Special Projects are:
  • Bookstore Product Pages on website
  • Uploading Stories & blogs to website
  • Mailing Lists / Bulk Mail

Expected to assist on all tasks assigned by their direct supervisor.

 

Desired Outcomes

1. Make each WDA staff member or constituent feel seen & valued
2. Meet the needs of staff, donors, and customers efficiently & effectively
3. Keep failed transactions & pending orders in Neon CRM to zero
4. Maintain confidence with financial and donor information
5. Deliver project assignments diligently
6. Increase office and ministry morale (set the tone for others)
7. All efforts support the end goal of people being discipled, actively
   discipling others, or supporting discipleship financially.

 

Qualifications:

• Christian / Passionate about discipleship
• Humble, compassionate & focused work ethic
• 2-3 years administrative or office management experience
• Proficient in Microsoft Office Suite, Google Workspace & CRM platforms
• Able to model high morale & contribute positively to WDA’s culture
• Ability to meet deadlines with high attention to detail
• High integrity and discretion
• Excellent & joyful customer service skills

 

If interested please submit a CV and Cover Letter.