- Location
- Budapest, HU
- Type
- Full-time
- Department
- Engineering
- Source
- Eightfold
Description
## What you’ll do:
Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we’re dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.
Our EMEA Business Service Center (BSC) in Budapest is Eaton’s largest office in the region. With a diverse team of over 700 people, representing 40+ nationalities and speaking 20+ languages, the BSC is the central hub for business services. It empowers seamless operations and drives exceptional results across our electrical, industrial, and corporate teams. We are proud to be a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.
What you'll do:
The primary function of the Technical Support Engineer is to provide Level 1 technical support for Eaton's Safety Products portfolio to internal and external customers, sales teams, and channel partners. Acting as the first point of contact via phone, email, web tickets, or chat, the role delivers pre-sales and after-sales technical assistance, product selection guidance, application support, and basic troubleshooting.
The Technical Support Engineer manages technical inquiries, resolves standard cases, and escalates complex issues when necessary. The role also supports knowledge management, process documentation, and continuous improvement initiatives, contributing to customer satisfaction, improved first-contact resolution, and the development of technical expertise within the team.
Key Responsibilities:
- Provide Level 1 technical support for Eaton's Safety Products portfolio via phone, email, web tickets, and chat.
- Deliver pre-sales and after-sales technical assistance, including product selection, application support, and troubleshooting.
- Resolve customer inquiries and escalate complex issues to Level 2 Support, Product Managers, or R&D as required.
- Maintain accurate case documentation and contribute to knowledge base development and knowledge-sharing activities.
- Drive customer satisfaction through timely, high-quality service and effective issue resolution.
- Participate in continuous improvement initiatives to enhance productivity, service quality, and team performance.
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Qualifications
- Technical Diploma or BSc in Engineering.
- Previous experience in technical support, customer support, help desk, or electrical products support is preferred.
- Fresh graduates are welcome to apply.
- Good understanding of electrical products and applications.
- Analytical mindset with strong problem-solving and communication skills.
- Proficient in English and German (both C1 level or above).
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Skills:
- Analytical mindset.
- Strong communication skills.
- Problem-solving skills.
- Customer-focused approach.
- Proficient in English and German (both C1 level or above).
What We Offer:
- Wide Range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, - Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)
- Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing
- Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance
- Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching
- Dog-Friendly: Bring your furry friend to work in our dog-friendly office
- Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience
- Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed
- Social Responsibility: Join a socially responsible organization committed to making a positive impact
- Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions