Finance Specialist (Credit Control)

Essential Duties & Responsibilities: 

The Finance Specialist (Operation Finance) Credit Control is responsible for independently managing assigned customer accounts, credit control activities, debt collection, accounts receivable monitoring, billing coordination, and follow-up payment. This role is expected to exercise sound judgement in assessing collection risks, resolving payment issues, coordinating with internal stakeholders, and recommending appropriate follow-up actions to support healthy cash flow, minimize overdue exposure, and maintain accurate receivable records. 

Credit Control and Collection 

• Manage assigned customer accounts and monitor AR ageing to ensure timely collection and control of overdue balances. 
  
• Execute scheduled collection activities, including reminders, statements, demand letters, and escalation of long outstanding debts. 
• Review customer payment behavior, overdue trends, disputes, and collection risks for assigned accounts.
• Perform credit checks and assess customer credit terms, credit limits, payment arrangements, and collection exposure in line with company policy. 
• Recommend clear actions for overdue accounts, disputed invoices, high-risk customers, and potential bad debts. 
• Coordinate with customers, sales, project teams, and internal stakeholders to resolve payment disputes, billing issues, short payments, credit notes, and missing documents. 
• Verify purchase orders, contracts, quotations, delivery documents, tax invoices, and supporting documents before issuing invoices or starting collection follow-up. 
• Update customer payments in Salesforce and the accounting system, including receipt allocation, invoice matching and account reconciliation. 
• Prepare AR ageing, collection status, overdue listing, collection performance, and cash collection forecast reports for management review. 
• Support month-end AR closing, including ageing review, collection status review, reconciliation checks and provision input were required. 
• Comply with credit control policies, approved payment terms, internal controls, finance SOPs, and audit trail requirements. 
• Identify repeated collection issues, documentation gaps, reporting errors, and workflow indecencies and propose correction actions. 

Others

• Liaise with external auditors, tax consultants, bankers, legal advisors, and other parties on receivables, confirmations, collections and required documents. 
• Maintain professional communication with customers and internal stakeholders on overdue payments and dispute matters.
• Support urgent business requirements related to credit control, billing, collections and finance operations.
• Participate in system testing, process improvement, SOP updates, and finance projects to improve accuracy, efficiency and control. 
• Support management with ad hoc analysis and documentation related to accounts receivable and collection matters. 

Education and/or Work Experience Requirements: 

• Bachelor's degree in accounting, Finance, Business Administration, or equivalent qualification
• Minimum 3-5 years of experience in credit control, collections, account receivable, or finance operations. 
• Good knowledge of AR ageing, billing documentation, payment follow-up, reconciliation and collection reporting. 
• Able to assess overdue accounts, identify collection risks, and recommend practical follow-up actions. 
• Strong communication and negotiation skills with customers and internal stakeholders 
• Good analytical, problem-solving, follow-up and dispute resolution skills
• Proficient in Microsoft Excel; experience with accounting systems, Salesforce or ERP system is an advantage 
• Detail-oriented, independent, disciplined, and able to manage multiple collection follow-ups within deadlines.