Income Maintenance Supervisor II (Quality Assurance / Program Integrity

• Administrative and technical management of income maintenance programs, specifically Quality Assurance and Program Integrity.  Includes all functions of programs - intake, eligibility, review,  and changes.

• Plans work operations, sets priorities, sets deadlines, and establishes goals for the Quality Assurance/Program Integrity unit.  

• Evaluates and documents staff performance on a probationary, monthly, and annual basis. 

• Participates in the recruitment and hiring process for new unit staff. 

• Maintains working relationships with partner agencies.

• Regularly reviews reports and data to monitor compliance and evaluate performance.

• Completes quality assurance reviews of case files, identifies trends, reports problematic areas.

• Recommends and conducts individual and group training of new and existing staff.

• Performs other duties as assigned, which may include shelter duty.

• Three years of experience as a caseworker or investigator in an income maintenance program, preferably with at least one year of supervisory experience;

• Or, an equivalent combination of training and experience.

Special Requirements:

Must possess and maintain a valid driver’s license.

• Background records check, drug screen, references, and when applicable, transcripts will be required for the successful candidate.

• All applications will be reviewed and considered but not necessarily interviewed.

• Resume in lieu of a completed application is unacceptable.

• Diplomas and Degrees must be received from appropriately accredited institutions.

• We are an Equal Employment Opportunity Employer and E-Verify Participant.