Manager, MNR Analytics & Investigation

Job Description:

WHO WE ARE:

Exemplar Luxury Group, formerly Saks Global, is the luxury collective that comprises iconic luxury retailers, Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman. Driven by a relentless devotion to our customers and powered by our talented colleagues, we offer curated product assortments, unparalleled service and personalized experiences across our integrated retail model. Through strong partnerships with the world's most esteemed names in luxury and deep customer relationships enhanced by the industry's most comprehensive insights, Exemplar Luxury Group is uniting coveted brands with unrivaled customer experiences.

YOU WILL BE:
As the Manager of the MNR team, you will lead a dynamic group dedicated to protecting the organization from financial losses through strategic loss prevention and data driven insights. In this role, you will develop and execute effective loss prevention strategies across the MNR and RNR domains, oversee daily operations, and leverage analytics to identify trends, reduce risks, and strengthen preventive measures. You will also collaborate closely with cross-functional teams - such as the Contact Centre, Carrier Claims, DRM, and DC teams as well as third-party vendors to drive risk mitigation and enhance overall operational security.

WHAT YOU WILL DO:

• Lead and Strategize: Provide direction to the MNR/RNR team by developing and executing comprehensive strategies to minimize financial losses across MNR and RNR operations.

• Drive Data-Driven Prevention: Utilize advanced analytics and reporting to identify trends, detect anomalies, and implement preventive measures that mitigate risks of internal and external fraud.

• Collaborate and Strengthen Controls: Partner with cross-functional teams—such as Contact Centre, Carrier Claims, DRM, and DC teams—and third-party vendors to embed loss prevention practices into business processes, enhance operational controls, and align initiatives with broader organizational goals.

• Manage & Optimize Daily Operations: Steer daily loss prevention operations by establishing robust governance frameworks, optimizing escalation pathways, and ensuring high-quality, efficient resolution of complex risk incidents.

WHAT YOU WILL BRING:

• Strategic and Analytical Expertise: Proven experience in Fraud platform with strong analytical skills to translate complex data into actionable insights and measurable outcomes

• Leadership and Collaboration Skills: Ability to inspire, mentor, and drive high-performing teams while fostering strong collaboration across departments and external partners

• Innovation and Continuous Improvement Mindset: Commitment to staying ahead of emerging technologies, tools, and best practices in loss prevention to continuously enhance operational efficiency and security posture

• Operational Risk & Process Improvement: Expertise in identifying operational vulnerabilities, refining internal controls, and implementing robust preventive workflows

YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation

• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate

• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact [email protected].