Program Analyst III (Homeland Security Only - Promotional Opportunity)

The Program Analyst class includes positions that primarily serve as analysts and advisors to management on the evaluation of the effectiveness of government programs and operations or the productivity and efficiency of the management of Federal agencies or both. Positions in this series require knowledge of: the substantive nature of agency programs and activities; agency missions, policies, and objectives; management principles and processes; and the analytical and evaluative methods and techniques for assessing program development or execution and improving organizational effectiveness and efficiency. Some positions also require an understanding of basic budgetary and financial management principles and techniques as they relate to long range planning of programs and objectives. The work requires skill in: application of fact-finding and investigative techniques; oral and written communications; and development of presentations and reports.

Program Analysts with a specialization in general program and project management may perform a range of duties including, but not limited to:

• Analyzes and evaluates, on a quantitative or qualitative basis, the effectiveness of program operations in meeting established goals and objectives.

• Develops cost analyses of projects or performs cost benefit or economic evaluations of current or projected programs

• Independently conducts field surveys and carries out routine research in connection with budget, legislative or management studies and/or performs analysis of actual expenditures compared to the budget or public policy issues

• Utilizes data collection and analysis techniques to evaluate individual programs; submits oral and written reports to management personnel for their consideration and decision-making

• Receives from Departmental Financial Services financial and financial-related information to perform analysis of program effectiveness

• Researches and investigates new or improved business and management practices for application to agency programs or operations

• Advises on and works with the Department of Innovation and Technology regarding the potential benefits/uses of automation to improve the efficiency of administrative support or program operations

• Analyzes new or proposed legislation or regulations to determine impact on program operations and management

• Develops new or modified administrative program policies, regulations, goals, or objectives

• Initiates and/or recommends that an audit be performed

• Reviews audit and investigative reports to determine appropriate changes or corrective action required

• Provides assistance to Federal, State, and local agency officials in developing proposals and in preparing program plans and project application documents

• Performs special projects and other duties as assigned

Program Analysts with a specialization in information technology project management may perform a range of duties including, but not limited to:

• Ensures that project status, issues, and successes are communicated to project team, stakeholders, sponsors, steering committee, and all levels of management, and are documented appropriately

• Conducts process analysis to understand how business practices are supported by technology and which process changes will be necessary per technology changes

• Designs new processes and standard operating procedures associated with changes

• Recognizes problems or situations that are new or without clear precedent; Evaluates alternatives and finds solutions using a systematic, multi-step approach

• Develops improvements and innovations to enhance performance

• Pro-actively engages present and future stakeholders in design, priority setting, and implementation

• Builds coalitions among the various stakeholders; negotiates authority to move the project forward

• Creates a sense of belonging and ownership among team members; assembles a team with the right mix of skills; coaches and motivates team members; delegates responsibility; and promotes mutual support and interaction

• Consults and provides advice, facilitates discussion, and resolves conflict; establishes trust; builds and uses cross-functional relationships to accomplish work objectives

• Conveys goals and objectives clearly and in a compelling manner; listens effectively and clarifies information as needed; interprets verbal and non-verbal messages that others communicate; produces clear status reports; communicates tactfully and candidly

• Ensures open communication on the project team; Addresses delicate situations and handles conflicts in such a way as to maximize opportunity and minimize risk

• Acts as a champion for business process changes and technology changes

• Exerts strong influencing skills to impact choices on immediate and long-term directions

• Understands and effectively uses established policies and procedures and assists in developing policies and procedures where none exist

• Undertakes continual adjustments with stakeholders in a persuasive manner to keep the project on course, by use of positive win/win negotiation

• Prioritizes work; Anticipates consequences of actions, potential problems, or opportunities for change

• Sets and meets realistic deadlines; Forecasts changes and communicates current and projected issues

• Ensures a high level of fiscal control and accountability for project budget

• Creates work standards for project; establishes and defines roles and responsibilities, specific outcomes, and clear measures for quality and success of the team

• Performs special projects and other duties as assigned

Bachelor’s degree from an accredited college or university, with major course of work in business administration, public administration, public policy, economics, finance, accounting, urban studies, information technology, or a closely related field.

In addition to the minimum education requirements, the following experience requirements also apply:

Program Analyst III – at least three (3) years of experience

Equivalent combinations of education and experience may be substituted to meet the education and experience requirements of this position.

Evaluation Plan
•    Interview: 70%
•    Evaluation of Training, Experience & Personal Qualifications: 30%
•    Total of Interview and Evaluation T.E.P: 100%

Additional points may be awarded for:
•    Veteran Points: 0 – 15 points
•    Detroit Residency Credit:   15 points

LRD: 09/09/2025