Labelling Operations Lead (Castrol)

Job Family Group:

Business Support Group

Job Description:

This is a role within the Castrol organisation and the successful candidate will become part of the Castrol ring-fence. If you are part of the ring-fence, it is expected that your employment will move with Castrol to new ownership.

Role Synopsis

This leadership role sits within Europe Marketing's Product, Brands & Communications team, which has end-to-end accountability for products across Europe. Reporting to the Head of Product, Brands & Communications, you will lead labelling operations across Automotive and Industrial portfolios, ensuring labels are accurate, compliant and delivered on time while driving greater consistency, efficiency and standardisation across the function.

Operating in a complex, multi-country environment, you will oversee outsourced labelling teams, manage key supplier relationships, lead regulatory and portfolio change programmes, and ensure labelling requirements are successfully delivered across multiple product lines, languages and markets.

This is an excellent opportunity for a proactive leader who enjoys solving complex challenges, improving operational performance and influencing across functions to build a future-ready labelling capability.

Key Accountabilities

Lead Labelling Operations

• Provide leadership, direction and prioritisation for outsourced Automotive (7) and Industrial (2) labelling teams.

• Oversee workload planning, resource allocation and capacity management across current and future demand.

• Identify delivery risks and implement plans to ensure successful execution.

• Ensure all product labels align with applicable regulations and bp standards.

Manage Suppliers and Budgets

• Lead relationships with key external partners, including artwork agencies, outsourced service providers, print plate suppliers and digital platform partners.

• Define and manage service levels, delivery expectations and performance measures.

• Support contract management, issue resolution and continuous service improvement.

• Manage operational budgets in partnership with the Head of Product, Brands & Communications.

Deliver Projects and Regulatory Programmes

• Lead major regulatory, compliance, customer private label and portfolio change initiatives.

• Translate business requirements into clear plans, timelines, dependencies and deliverables.

• Assess labelling impacts and advise customers on achievable delivery timelines.

• Represent the labelling function in product governance forums, ensuring appropriate planning and decision-making.

Drive Process Excellence

• Own and continuously improve the end-to-end European labelling process.

• Standardise and simplify ways of working across teams, suppliers and systems.

• Improve operational resilience and find opportunities to enhance efficiency, quality and consistency.

Use Data and Technology to Improve Performance

• Leverage tools such as AI, Power BI and Excel to support reporting, prioritisation and decision-making.

• Develop meaningful performance insights that drive operational improvements.

• Support the adoption of digital solutions and automation opportunities.

Build Strong Customer Relationships

• Partner with Marketing, Product, Regulatory, Supply Chain, Procurement, Finance, Customer teams and external suppliers.

• Create alignment across partners and ensure clear ownership, communication and delivery of labelling initiatives.

Essential Experience and Skills

• Experience in labelling, packaging artwork, regulatory operations, product data management or product lifecycle management.

• Proven experience leading operational teams, outsourced providers or multiple workstreams.

• Strong project management and change leadership capability.

• Experience delivering regulatory, compliance, packaging, product or supply chain-related programmes.

• Demonstrated success improving processes, driving standardisation and delivering operational excellence.

• Strong supplier management experience, including performance management, service levels and budget oversight.

• Excellent customer management, communication and influencing skills.

• Strong analytical and data-driven decision-making capability.

Desirable Experience

• Familiarity with digital tools, AI and automation solutions.

• Project management certification or formal training.

• Experience supporting regulatory or compliance-led change programmes within a multi-country environment.

• Experience working with outsourced teams or third-party operational partners.

Why Join Our Team?

We support our people to learn, grow and thrive in an inclusive and collaborative environment where everyone is respected and valued. We offer flexible working options, modern collaboration spaces and a range of benefits designed to support work-life balance and wellbeing.

We are committed to creating an inclusive recruitment process. If you require any reasonable adjustments or accommodations during the application, assessment or interview process, please let us know and we will work with you to meet your needs.

Apply now and help shape a compliant, efficient and future-ready labelling operation across Europe.

Travel Requirement:

Negligible travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Analytical Thinking, Collaboration, Commercial Acumen, Communication, Creativity and Innovation, Data Analysis, Decision Making, Digital Fluency, Integration, Managing strategic partnerships, Research and insights, Risk Management, Stakeholder Engagement, Stakeholder Management, Sustainability awareness and action

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Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.