Student Support Specialist 1

Job Profile:

Student Support Specialist 1 Non-Exempt

Job Family:

Student Support Services

Time Type:

Full time

Max Pay – Depends on experience:

$21.00 USD Hourly

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Connects students to a variety of academic, professional, and personal support services to enhance their academic skills and increase persistence and graduation rates.

Job Description:

The Herberger Institute for Design and the Arts at Arizona State University is seeking an outgoing Student Support Specialist 1 to support the academic success team for the Office of Student Success at the Tempe campus. The individual in this position will deliver exceptional customer service to the Institute’s students including greeting visitors, scheduling appointments and providing answers to student inquiries.

Position Salary Range:

• $21.00 per hour

Essential Duties:

• Handles a large volume of in-person visitors, phone calls, and email inquiries; greets visitors and directs them appropriately, answers phone calls in a professional and courteous manner, and directs calls to appropriate personnel.

• Answers student inquiries, assists with student concerns, and assists with scheduling student appointments.

• Provides administrative support including scheduling meetings, monitoring academic advisor calendars, assisting students with registration form processing, and routing digital forms to other campus offices as necessary.

• Manages the daily opening and closing of the Office of Student Success suite.

• Provides training and support to front desk student employees.

• Compiles routine reports.

• Sends out weekly advising survey.

• Maintains inventory of office supplies and prepares supply orders.

• Retrieves and distributes mail from mailroom and various offices on campus.

• Reviews student records to confirm admission, major, and advising needs.

• Assists with random assignments, special projects, advising matters, and activities as requested

• Acts as a liaison to department, college, and university committees on issues related to academic success.

• Other related duties as assigned.

Desired Qualifications:

• Experience in higher education.

• Experience in arts and/or design.

• Demonstrated knowledge and skill in office procedures.

• Experience in establishing priorities.

• Evidence of effective communication.

• Experience with building strong relationships.

• Experience in Microsoft Office Suite, AdobeSign, Saleforce, Google Drives, and PeopleSoft.

• Experience in dealing with confidential and sensitive information

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse.

• Regular activities require ability to quickly change priorities which may include and/or are subject to resolutions of conflicts.

• Ability to clearly communicate to perform essential functions.

• Regular use of standard office equipment including, but not limited to computer workstation / laptop (keyboard, monitor, mouse), printer, fax, copier, and telephone.

Department Statement:

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$25210.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

A fingerprint check is not required for this position.