Manager, Workplace Experience

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Workplace Experience

Overview

The Manager, Workplace Experience serves as the primary Workplace Experience partner for Mastercard's New York City, Purchase, and Boston locations. This role is responsible for supporting the delivery of Workplace Experience priorities across a portfolio of flagship sites, helping translate enterprise direction into meaningful local outcomes and ensuring a consistent, high-quality employee experience.

Operating within Workplace Experience's Center of Excellence model, the Manager leads the planning and delivery of site-based initiatives, builds strong relationships with local stakeholders, and helps identify opportunities to enhance workplace experience, operational effectiveness, and employee engagement. The role exercises sound judgment within established priorities and contributes local insights that help inform broader Workplace Experience planning and decision-making.


Key Responsibilities
Site Partnership & Local Workplace Experience Leadership

Serve as a trusted Workplace Experience partner for assigned locations, helping ensure enterprise priorities are effectively translated into local execution.

Responsibilities Include:
Build trusted relationships with business leaders, site stakeholders, and cross-functional partners.
Serve as the day-to-day Workplace Experience point of contact for New York City, Purchase, and Boston.
Support the implementation of Workplace Experience priorities, programs, and initiatives within assigned locations.
Identify local workplace opportunities, employee needs, and operational challenges and bring forward recommendations for improvement.
Partner with stakeholders to ensure workplace experiences reflect local business needs while aligning with broader Workplace Experience objectives.
Monitor and communicate site-level trends, risks, and opportunities.
Escalate issues requiring broader leadership decisions while independently addressing routine operational matters.

Initiative Management & Cross-Functional Delivery

Lead the planning and delivery of Workplace Experience initiatives across assigned locations, ensuring strong stakeholder alignment and consistent execution.

Responsibilities Include:
Manage Workplace Experience initiatives from planning through execution and post-implementation review.
Develop project plans, timelines, stakeholder engagement strategies, and implementation approaches within established priorities.
Coordinate activities across cross-functional partners, including Real Estate, Facilities, Security, Technology, Communications, Finance, and People & Capability.
Balance multiple initiatives and priorities while maintaining visibility into risks, dependencies, and delivery timelines.
Identify execution challenges and recommend solutions to support successful outcomes.
Drive alignment among stakeholders and ensure actions are tracked through completion.
Ensure initiatives are delivered with a high-quality employee and stakeholder experience.
Maintain project documentation, status updates, communications, and implementation materials as needed.

Workplace Innovation & Continuous Improvement

Identify and advance opportunities that support Workplace Experience objectives and improve the employee experience across assigned locations.

Responsibilities Include:
Proactively identify opportunities to enhance workplace experience, employee engagement, utilization, and operational effectiveness.
Gather and synthesize employee feedback, stakeholder input, workforce signals, and operational data to inform recommendations.
Develop and socialize ideas that improve workplace experiences and support business objectives.
Support pilot programs, site activations, and new initiatives designed to improve the workplace environment.
Share learnings, best practices, and opportunities that may benefit other locations.
Contribute ideas that help improve Workplace Experience programs, processes, and ways of working over time.

Operational Excellence & Portfolio Coordination

Provide operational discipline and structure that enables effective Workplace Experience delivery across multiple locations.



Enterprise Contribution & Center of Excellence Support

Contribute to the effectiveness and continuous improvement of Workplace Experience as a Center of Excellence.

Responsibilities Include:
Support the execution of regional and enterprise Workplace Experience priorities within assigned locations.
Participate in Workplace Experience operating rhythms, planning discussions, and cross-functional working groups.
Provide location-based insights, feedback, and recommendations that help inform Workplace Experience programs and practices.
Partner with Workplace Experience colleagues across the region to share learnings and identify opportunities for greater consistency and scalability.
Contribute to enterprise initiatives and special projects as assigned.
Help reinforce Workplace Experience standards and ways of working through consistent local execution.

All About You

Experience & Capabilities
7–10 years of experience in workplace experience, employee experience, operations, project or program management, consulting, corporate services, real estate operations, or related disciplines.
Demonstrated success managing complex initiatives across multiple stakeholders and workstreams.
Proven ability to operate independently and manage competing priorities in a fast-paced environment.
Strong stakeholder management, communication, and relationship-building skills.
Experience balancing strategic thinking with hands-on execution.
Advanced proficiency in Microsoft Excel and PowerPoint.
Experience leveraging data and analytics to support recommendations and decision-making.
Experience with Power BI, Tableau, or similar reporting and visualization tools preferred.
Experience working within matrixed organizations and cross-functional teams.
Project Management Professional (PMP), Agile, Lean, or similar certifications are a plus.

Leadership & Mindset
Strong judgment and ability to make thoughtful decisions within established priorities and direction.
Highly collaborative with the ability to influence outcomes through relationships and partnership.
Relationship-oriented and skilled at building trust across functions, levels, and locations.
Comfortable navigating ambiguity and balancing multiple priorities.
Proactive, organized, and execution-focused.
Strong written and verbal communication skills.
Committed to continuous improvement and delivering meaningful workplace experiences.
Able to handle sensitive information and organizational dynamics with professionalism and discretion.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

Purchase, New York: $130,000 - $214,000 USD