Director Group Operational Resilience

At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.

The Director/ Head of Group Operational Resilience is responsible for driving resilience-by-design across M&G plc. The role owns the Group operational resilience strategy for M&G plc, is responsible for setting and maintaining the strategy, and for providing oversight of its consistent implementation across the Group, legal entities and key delivery locations.

The role operates within the First Line of Defence and is responsible for ensuring that M&G can prevent, detect, respond to, recover and learn from operational disruption impacting critical operations (including Important Business Services and Critical or Important Functions), regardless of source.

The role provides central leadership and expert oversight to business lines, central functions and strategic delivery locations, including M&G India, and works closely with Group Risk, Compliance, senior executives, SMF24 and UK regulators to ensure regulatory compliance and effective operational resilience outcomes across the Group.

Main Responsibilities

• Define, own and maintain the Group operational resilience strategy, ensuring alignment with M&G’s business objectives, risk management framework and regulatory expectations.
• Provide Group‑wide oversight and challenge of operational resilience implementation across business lines, legal entities, central functions and strategic delivery locations, ensuring consistency and proportionality of approach.
• Promote and oversee a resilience‑by‑design approach, ensuring operational resilience considerations are embedded into the design, change and ongoing operation of services, rather than addressed retrospectively.
• Lead the coordination of operational resilience activities across the Group, including engagement with business‑aligned resilience leads and critical Group functions, to ensure a cohesive and joined‑up operating model.
• Oversee the development, maintenance and testing of business continuity, disaster recovery and crisis management frameworks, ensuring they remain effective at Group level.
• Act as the primary First Line subject matter expert for operational resilience, supporting central functions and strategic delivery locations, including M&G India, in embedding resilience requirements into their operating models.
• Ensure ongoing compliance with regulatory and industry standards relating to operational resilience, including effective engagement with UK regulators and industry bodies where required.
• Provide clear, insightful and timely management information and reporting on Group operational resilience maturity, risks and remediation to senior management and governance forums.
• Lead and develop a team of operational resilience professionals (Across the UK & India), setting clear expectations and supporting capability development across the Group.

Key Knowledge, Skills & Experience

• Strong practical knowledge of operational resilience, risk management, business continuity and crisis management frameworks.
• Experience of operating within a regulated financial services environment, with a clear understanding of regulatory expectations for operational resilience.
• Proven ability to lead complex, cross‑functional initiatives across technology and business teams.
• Strong stakeholder management skills, with the ability to influence effectively at senior levels across the organisation.
• Strategic thinking capability combined with strong analytical and problem‑solving skills to support data‑driven decision making.
• Clear, confident communication skills, able to translate complex resilience concepts into practical outcomes.

What we offer:

We’re dedicated to supporting your wellbeing and helping you thrive, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, and financially plan for the future. Our UK benefits include:

• A valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions).
• Access to our Share Save and Share Incentive Plan, alongside financial wellbeing and support services to help give you real confidence to put your money to work.
• Enjoy 38 days annual leave (including bank holidays), with the opportunity to purchase up to five extra days. Our Time Off When You Need It policy gives you the flexibility - to balance work and personal commitments.
• Our market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - because supporting families is an important part of our inclusive culture.
• Health & Protection cover includes Private Healthcare, Critical Illness cover and Life Assurance for you, with additional family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

At M&G we strive to have a diverse workforce and an inclusive culture, underpinned by our policies and employee-led networks that offer networking, support and development opportunities for the diverse communities our colleagues represent. We welcome applications from people of all backgrounds – across gender, ethnicity, age, disability, sexual orientation and more – including neurodivergent individuals, career returners and those with military service experience.

M&G is proud to be Level 3: Disability Confident Leader under the UK Government Disability Confident employer scheme, and we welcome applications from candidates with disabilities and long-term health conditions. If you would like to participate in the initiative, you will have the opportunity to indicate this on your application.

We are committed to providing an inclusive recruitment process. All candidates have the opportunity to request reasonable adjustments when applying. If you need any additional support at any stage, please contact us at: [email protected]