Customer Operations Manager (m/f/d)

Job Description

Just imagine shaping seamless customer journeys for the LEGO® brand across the DACH region. Then make it real. As Customer Operations Manager in Munich, you’ll turn data and insight into action, balancing demand, supply and relationships while supporting our Customer Operations function.

Please note: This position will be based in our LEGO® Sales Office in Grasbrunn and will follow a hybrid working model with 3 days in the office and up to 2 days remotely. Relocation support is not offered. 

Core Responsibilities

• Lead end-to-end initiatives as project owner, from concept through delivery, partnering across international teams.

• Deputize for the Head of Customer Operations, preparing and contributing to forums that guide business outcomes.

• Manage working student team, covering hiring, onboarding and daily coordination to support consistent delivery.

• Own order processing for key DACH accounts, collaborating closely with key account managers to support customer success.

• Steer order-intake management for your Key Accounts by balancing customer demand with inbound, transport, and outbound capacity — while monitoring monthly budgets, topline performance, and order quantities to optimize stock levels at customer sites

• Ensure efficient and reliable delivery operations for your Key Accounts by steering transport volume planning and stakeholder alignment across our European central warehouse, carriers, and customer warehouses — with a clear focus on distribution cost optimization, returns and complaint resolution

• Drive active stakeholder and relationship management across internal and external interfaces, including customer advisory, participation in customer meetings and implementing improvements based on insights from our annual customer survey

Play your part in our team succeeding
The Customer Operations team runs the full Order-to-Cash journey for the LEGO Group across DACH, working closely with retailers from global chains to local partners, ensuring reliable, customer-centric delivery every day. Together, we build, rebuild and inspire how products flow, stock is managed and experiences are delivered, strengthening both performance and long-term partnerships.

Do you have what it takes?

• Experience in supply chain customer operations within an international consumer goods environment

• Strong analytical abilities and problem-solving skills, with experience in cross-functional value chain processes within a global organization

• Comfortable making decisions, managing expectations and delivering against targets in a structured way through effective order management, inventory control and claims handling

• Comfortable working as part of a team while actively contributing to team development and collaboration

• Skilled in working across functions, simplifying complex topics and building trusted relationships

• Proficient with SAP, advanced Excel skills and experience with other Microsoft tools, including Power BI

• Exposure to order-to-cash processes in a global organisation with multiple partners

• Ideally experience supporting or guiding early-career colleagues or working student teams

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.