Assistant Facility Manager Technical & Soft services

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Assistant Facility Manager (Technical & Soft services)

About the Role

The Assistant Facility Manager (AFM) is a key member of the facilities management team responsible for delivering world-class operational service delivery across both hard and soft services. This role supports the Facility Manager in ensuring safe, reliable, and high-quality building operations for premium commercial assets while maintaining exceptional customer satisfaction. The AFM must be technically proficient, organized, and client-focused, working collaboratively to ensure operational excellence, regulatory compliance, and continuous improvement across all facility services.

Roles and Responsibilities

Technical Operations & Building Systems Management

• Support daily operations and performance of HVAC, electrical, mechanical, plumbing, fire protection, and life safety systems
• Monitor building systems, respond to operational issues, and coordinate maintenance activities to ensure uninterrupted service and occupant satisfaction
• Oversee day-to-day facility operations including janitorial, maintenance, repair, and pest control services
• Routinely inspect the building to ensure suppliers are meeting contractual agreements and service standards

Maintenance & Contractor Management

• Coordinate preventive and corrective maintenance programs in line with statutory and client requirements
• Manage relationships with contractors and service providers across both technical and soft services
• Review, prioritize and determine activities required for completion of work orders, ensuring complex work orders are planned and executed on time
• Review work quality, support cost and performance tracking, and oversee daily work order management for impeccable performance

Performance & Service Delivery

• Assist the FM in meeting or exceeding site Key Performance Indicators (KPIs) for both technical and soft services
• Monitor service level guidelines weekly to identify potential off-track areas and plan corrective actions accordingly
• Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction
• Provide quality analysis of customer feedback on an ongoing basis and develop effective response plans

Safety, Risk & Regulatory Compliance

• Support compliance with BCA, SCDF, MOM, and other relevant local regulations and codes
• Assist in statutory inspections, certifications, risk assessments, and regulatory reporting to ensure a safe and compliant workplace
• Assist in completion of building audits and ensure adherence to safety protocols across all operations

Financial Management & Procurement

• Support financial reporting, capital and expense budget preparation, variance reporting, and successful completion of client initiatives and KPIs
• Support purchase requisitions, quotations, and approvals, ensuring alignment with budgets and company policies
• Maintain finance trackers, assist with cost control, and ensure compliance with procurement and audit requirements
• Responsible for invoice upload to AP system for FM review

Projects & Continuous Improvement

• Support planning and execution of asset enhancement and improvement projects, including minor upgrades and refurbishment works
• Coordinate with consultants, contractors, and internal stakeholders to ensure timely, cost-effective delivery
• Recommend continuous quality improvement practices and identify business efficiencies across both technical and soft services

Team Support & Development

• Support daily supervision and development of on-site engineering staff, vendors, and service providers
• Promote a strong culture of safety, accountability, and service excellence
• Work collaboratively with the facilities team, demonstrating willingness to learn and adapt while working without direct day-to-day supervision

Qualifications

Education & Experience

• BA/BS degree or Diploma in Mechanical, Electrical, Building Services Engineering, Facilities Management, or equivalent facilities work experience and education
• Minimum 5 years' experience in building operations, facilities management, or engineering services within commercial, mixed-use, or industrial assets
• Knowledge of commercial real estate, building systems, accounting, and financials desired

Technical & Professional Skills

• Strong working knowledge of M&E systems, critical equipment, and statutory requirements in Singapore
• Computer proficiency with CMMS (Computerized Maintenance Management System), MS Office including Word, Excel, PowerPoint and Outlook
• Experience with maintenance reporting tools and work order management systems
• Excellent communication, presentation, client service and follow-up skills
• Strong coordination and problem-solving skills with attention to detail

Leadership & Personal Attributes

• Demonstrated readiness to take on supervisory or assistant manager responsibilities
• Exposure to project coordination and team support functions across technical and soft services
• Proactive, hands-on, and service-oriented mindset with effective time management skills
• Ability to work independently while maintaining first-class customer experience

 

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.