Merchants Inside Sales Account Executive

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.

Permanent Regular

Job Description:

The Merchant Inside Sales Account Executive – Funter – SME Accounts plays a dual-function role within the inside sales team, combining the responsibilities of maintaining and developing existing SME merchant relationships (farming) with selected new merchant acquisition (hunting). With a stronger focus on retention, reactivation, and engagement, the Funter supports commercial performance by deepening portfolio value and selectively expanding the network through targeted outreach. Operating through structured inside sales processes, this role is key to ensuring a high-performing, high-coverage merchant ecosystem for employee (consumer) benefit usage.

YOUR NEXT CHALLENGE Responsibilities: 1. Merchant Relationship Management (Primary Focus) Maintain and grow an assigned portfolio of SME merchants through regular outbound outreach Monitor merchant activity, satisfaction, and performance, and take actions to improve usage and retention 2. Proactively identify underperforming or dormant merchants and execute reactivation plans Promote merchant participation in campaigns, promotions, and digital platform features Respond to commercial queries and resolve low-complexity issues with internal support when needed 3. Targeted Merchant Acquisition (Secondary Focus) Identify and engage new potential SME merchants within defined segments or localities Qualify, contact, and convert leads into active partners using digital and phone-based channels Collaborate with marketing on lead campaigns and acquisition initiatives Ensure complete and compliant onboarding of new merchants, coordinating with onboarding teams 4. Sales Operations and CRM Use Salesforce CRM to manage pipeline, portfolio activity, campaign follow-up, and merchant documentation Track KPIs for both retention and acquisition (usage, reactivation, new merchants, conversion rate) Maintain up-to-date records and lead status across the full sales cycle Execute follow-up processes with discipline, adapting cadence to merchant behavior 5. Cross-functional Collaboration Align with the Inside Sales Manager on weekly targets, activity planning, and process improvements Collaborate with Merchant Marketing for campaign execution and feedback Share merchant insights with Product and Customer Success to improve features and experience Participate in team reviews and continuous improvement sessions YOU ARE A MATCH IF... Education: High school diploma or equivalent required Bachelor’s degree in Business, Marketing, or a related field is a plus Work Experience: 1–3 years of experience in Acquiring B2B POS, account management, or customer service Previous experience in hybrid sales roles or SME portfolios preferred Familiarity with Salesforce or similar CRM platforms is highly valued Skills & Certifications: Strong communication, multitasking, and relationship-building abilities Comfortable managing both farming and targeted acquisition activities Proficiency in Microsoft 365 (Excel, Outlook, Teams) Languages: For global, regional, or area roles, fluency in English is required. Additional languages such as French, Spanish, Portuguese, or other relevant languages are an advantage. For local country leadership and management roles, fluency in the local language and English is required. For local individual contributor roles, fluency in the local language is required. English is considered an advantage as it supports communication, learning, and collaboration in a multinational context. Working Conditions: For global, regional, or area roles: Hybrid working patterns depending on the host country policies. Collaboration across different countries, functions, and time zones. Travel may be required depending on business needs. For local roles: Hybrid working environment depending on local policies. Collaboration with local business teams and relevant regional or global stakeholders. Occasional travel may be required depending on business needs. Competencies: Client and Merchant Relationship Management Merchant Acquisition and Onboarding Salesforce CRM Usage Portfolio Reactivation and Engagement (new) Campaign Execution and Promotion Customer and Consumer Orientation Accountability and Ownership Adaptability Drives Results Collaboration

Why join Pluxee?

Join an inclusive team

Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.

Turn inspiration into possibility

Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.

Make a positive impact

Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.

Grow with us

Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.