Help Desk Technician - Level 1

MBRAUN Incorporated located in Stratham, New Hampshire is a leading manufacturer of high-end technology solutions.  Products include gloveboxes, inert gas purification, thin-film technology, isolators, solvent purification and custom system solutions for clean environments.  MBRAUN is instrumental in developing world class core technologies and then adapting them to an application, yielding the most efficient clean environments based on our intimate knowledge of the many markets we serve.

For over 40 years MBRAUN employees share in the vision of creating a world-class company that can be our customers #1 creative partner.  We have and we can engineer solutions customers need using a unique solutions approach in which we collaborate to define specific application requirements. Together with the customer, we determine the best solution package from MBRAUN's range of products and services.  For more information please visit www.mbraun.com.

Job Description

M. Braun, Inc. is currently seeking a full-time Help Desk Technician - Level 1 to join our IT Department.  This person will be responsible for all aspects of the help desk.  Job functions include, but are not limited to:

• Provide I.T. support for all United States company locations.
• Provide technical support to in-house and remote end users
• Onboarding IT training of new employees
• Maintain operating system workstations (Windows 10/11) and servers (Windows 2012/2016/2022).
• Ensure workstation and server data integrity by evaluating, implementing and managing appropriate software and hardware solutions
• Administration of the ERP financial system
• Administration of the CREO engineering system
• Administration of our MDM platform and all company cell phones, Apple/Android
• Daily use of help desk for operations and user support
• Manage technology inventory system (label assets as they arrive, keep inventory system current)
• Phone system (Vodia), key fob & camera DVR administration
• Administration of all printers
• Provide IT security training to new employees and annual renewal training for all current employees
• Enforcement of all security policies
• Documentation of all IT processes/policies
• Responsible for processing department related nonconformance's when required

Job Requirements

• Proficiency with MS Office (Word, Excel, and Outlook) required
• This individual should be able to work both independently and in a team-oriented, collaborative environment
• US Citizenship (due to federal contracts in place, only US Citizens are eligible for consideration)

The ideal candidate

• Must have strong organizational skills and attention to detail
• Must be able to multi-task and handle time management in a high pressure environment
• Must have strong problem solving skills and possess the ability to resolve common problems
• Must be able to conduct themselves in a professional and courteous manner with M. Braun employees as well as customers and vendors
• Must have excellent written and verbal communication skills and the ability to maintain accurate records
• Must be self-motivated with the ability to work efficiently under minimal supervision

Education Requirements

Combination of a college degree in a relevant field of study (associates, bachelors) and/or directly applicable experience

Physical and Mental Requirements

• Physical Requirement: Must have fine motor skills; be able to grasp small items; ability to do a repetitive motion; the ability to sit and walk for most of the day; crawling; some light to moderate lifting and carrying 

• Visual Requirement: Must be able to visually read documents and a computer screen
• Hearing Requirement: Must be able to hear and speak on the phone and in person to convey information; must be able to identify beeps and noises coming from the server and be able to listen to and understand employee technical concern in order to assist

• Mental Requirement: Comprehension, Organization, Reasoning, Decision Making, Communication, and Mathematics.

Benefits

M. Braun offers an excellent benefits package which includes health insurance, dental insurance, vision insurance, 401K, life insurance, short-term and long-term disability, flexible spending account, and more. 

M. Braun provides Paid Time Off, Holidays, Floating Holidays and Volunteer Time to employees.

M. Braun provides a Gas Assistance Program which provides $1,125.00 annually to cover gas to and from work!

Additional perks include company outings, monthly raffles, pizza days, and more!