Customer Service Executive

Location: Skopje, North Macedonia
14 months fixed term contract (maternity leave cover)

Working model: Hybrid

At Johnson Matthey, your work will matter!
As a Customer Service Executive, you’ll join a world leader in platinum group metals with over 200 years of history and innovation. You’ll help tackle the world’s biggest challenges - cutting emissions, powering modern society and enhancing lives - as we continue to apply, refine and recycle metals that matter, for a healthier and more resilient future.

The role:

As a CSE, you will help drive our goals by:

• Manage canner schedules and delivery plans in SAP, ensuring accuracy and timely updates.
• Coordinate weekly meetings with canners and distribute meeting minutes.
• Collaborate with internal teams to support production planning, inventory management, and operational stock levels.
• Maintain daily communication with canners, providing timely updates, resolving requests, and escalating schedule changes when needed.
• Ensure accurate SAP transactions for consignment consumption to support invoicing and financial reporting.
• Partner with Supply Chain and Commercial teams to achieve sales targets and maintain supply continuity.
• Share customer demand insights and sales forecasts with relevant stakeholders.
• Support product lifecycle management to minimize obsolescence.
• Prepare regular and ad hoc reports as required.
• Ensure compliance with Environment, Health & Safety policies and promote a safe working environment.
• Perform additional duties within the scope of the role as required.

Key skills that will help you succeed in this role:

• Bachelor’s degree
• Excellent written and spoken English language
• Experience in an administrative and/or sales support role
• Proficiency in use of Microsoft office and SAP ERP
• Excellent communication skills
• Analytical and organizational skills

Even if you only match some of the skills, we’d love to hear from you to discuss further!

What we offer:

We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees’ financial and physical wellbeing, such as:

• Competitive salary
• Private health insurance
• Discretionary annual bonuses & salary reviews
• Incentivized referral bonus program
• Hybrid model of working
• Team building events
• Professional development budget (Certifications, e-learning platforms and conferences)
• Psychological Health Support Program (Elements and other wellbeing initiatives)
• Wellbeing support

Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career!

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To submit your application, please click the "Apply" button online.

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Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.