Incred-Zonal Collections Manager (Recoveries)

Job Description – Zonal Collections Manager (Recoveries)

Location-Mumbai

Exp-10-14yrs

Role & responsibilities-

 Lead and oversee Personal Loan collections (digital and non-digital) operations across multiple regions

within the assigned zone, ensuring alignment with organizational objectives.

 Drive strategic recovery efforts for bucket-4 and higher delinquency portfolios, working closely with

Regional Collections Managers (RCMs), Area Collection Managers (ACMs), and vendor partners.

 Own the zonal portfolio performance, focusing on reducing delinquencies, improving recovery rates, and

optimizing receivable management.

 Formulate and implement zone-wide collection strategies, frameworks, and SOPs in coordination with Risk,

Credit, Legal, and Operations teams.

 Monitor and guide regional teams on achieving monthly and quarterly collection targets, ensuring

consistency in execution across locations.

 Act as a strategic partner to business, sales, and credit teams to maintain portfolio health and strengthen

pre-delinquency controls.

 Establish strong governance and compliance mechanisms across all collection activities, ensuring adherence

to regulatory guidelines and internal audit standards.

 Lead the review and performance monitoring of multiple vendor agencies, ensuring cost-efficiency, quality,

and ethical collection practices.

 Identify performance gaps and skill development needs across the collection hierarchy, drive training

interventions and leadership grooming initiatives.

 Design and execute zone-level incentive programs, productivity boosters, and performance contests in line

with business goals.

 Analyse collection trends, regional challenges, and operational bottlenecks to provide data-driven insights

to top management.

 Oversee the legal recovery process at a zonal level, ensuring timely execution of litigation, arbitration, and

settlement procedures for chronic accounts.

 Champion customer-centric resolution models for escalated disputes and ensure systemic closure of service

issues through appropriate escalation matrices.

 Undertake periodic zone-wide audits and field visits to assess ground-level challenges, enforce compliance,

and motivate field teams.

 Collaborate with technology and analytics teams to digitize collection workflows, drive automation, and

improve real-time monitoring capabilities.

 Act as a change leader by driving transformation projects, cost optimization strategies, and digital-first

initiatives in collections.

Preferred candidate profile

 Minimum 10–14 years of relevant experience in collections, with exposure to both digital and field

operations.

 Proven track record in managing high-value delinquency portfolios, including bucket-wise recovery from

early to late-stage collections.

 Strong team management skills, with experience in handling Regional and Area Collection Managers, and

Vendor Agencies.

 Hands-on experience in field collections, tele-calling operations, and vendor management.

 In-depth understanding of collection strategies, incentive structures, and compliance requirements in the

NBFC sector.

Education Qualification

 Bachelors/master’s degree in finance/ business administration/or related field.