Media Tech

Worker Type:

Employee

The Media Tech perform media rotations, offsite vaulting, ticket monitoring and management, and other related functions associated with managing tape library and tape operations for both mainframe and server environment. This also includes media management within ATLs and media servers, loading and unloading drives and maintaining basic functionality for use. They also send and receive media, perform troubleshooting and report hardware issues.

Responsibilities:

• Submit the daily requests in a timely fashion unless auto generated.
• Provide reports on SLA accuracy
• Provide monthly reports from vendors pertaining to tape rotations and offsite storage 
• Monitor all Libraries ejects promptly
• Perform Vault ejects to complete daily vaulting task
• Perform UDP, Mainframe, and AS400 scans
• Complete vault paperwork accurately as dedicated by Ensono procedures
• Follow all procedures for handoff to offsite providers
• Verify incoming vault tapes
• Perform floor mounts as needed
• Monitor Service Now ticket queue and respond as required.
• Update all tickets accurately
• Monitor Email and respond appropriately
• Check UDP and AS400 scratch levels and add tapes as needed.
• Update SLA report accurately 100% of the time
• Daily task deadlines take priority
• Handle tape freezes and prep tapes for DR exercises as needed
• Perform Daily Shift Turnover
• Work on tape operation projects as assigned
• Perform all scheduled Client and Vendor escort activities

Required:

• Previous Experience working in a medium to large-scale computer data center environment is desired.
• Experience working with Tape Media, Libraries, tape drives, storage units and management software.
• Excellent listening and communication skills.
• Self-motivated, with high energy and an engaging level of enthusiasm.

Primary Location City/State:

Downers Grove, IL - Finley, Illinois

Additional Locations (if applicable):

Ensono is an Equal Employment Opportunity Employer. Ensono provides equal employment opportunities to all qualified applicants without regard to race, color, religion, national origin, ancestry, citizenship status, sex, marital status, pregnancy, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, military status, or any other status protected by applicable law.