Grow your career with one of Manitoba's Top Employers since 2014.

At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

At Access Credit Union, our values are straightforward:

• Do good

• Be better

• Own it

• Move forward

The Retail Development Officer (RDO) is responsible for the initial training and development of newly hired retail lenders who are committed to providing high quality sales and service to members while ensuring high level of service standards are achieved. The RDO acts as an internal resource providing sales and service training, and guidance in areas of credit such as mortgages, personal loans, lines of credit and delinquency control while ensuring compliance with legislation, regulations and policies.

Key Responsibilities and Accountabilities

• Develop a network of employees that reflect Access Credit Union’s commitment to an environment that encourages professional development, teamwork and a balance between work and personal goals. 

• Coach, mentor and train staff to support Access Credit Union’s service and quality standards.

• Assist with lending manual review, recommendations and updates to improve efficiency and/or service quality.

• Develop employees to pro-actively retain and expand existing member relationships, while pursuing new sources of business. 

• Develop employees to identify member needs and sell a full range of credit union products and services, including loans and mortgages, deposit and investment products, accounts, lines of credit and credit cards. 

• Ensure employees are appropriately trained and empowered according to ability and experience. 

• Adjudicate consumer credit requests as referred and make appropriate decisions/ recommendations based on information available and established policies.  

• Work with Managing Partners to ensure a consistent member experience that is reflective of Access Credit Unions Purpose, Priorities and Values.

• Actively participate in meetings, planning and training initiatives, sharing information and ideas that contribute to the organization’s goals and success.  

• Ensure appropriate internal control procedures are followed and reported on as required.  

• Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.  

Essential Qualifications

• Post-secondary degree, diploma or certificate in Business Administration or equivalent experience/knowledge 

• Demonstrated desire to lead and develop others in a coaching environment  

• Demonstrated ability in setting and attaining goals  

• Ability to positively lead others through change  

• Excellent written and verbal communication skills  

• Strong organizational and time management skills with demonstrated ability to complete assigned tasks in a timely and accurate manner  

• Critical thinker who analyzes information and uses logic to address issues, problems and challenges  

• Innovative thinker, open to new ideas, processes and applications  

• Proven team player who is both flexible and adaptable  

• Ability to work in an environment with multiple and changing priorities   

• Advanced credit knowledge  

• Knowledge of delinquency, collections and security  

• Ability to follow standardized policies and procedures  

• Advanced knowledge of risk management within the financial industry  

• Proficient computer skills  

Employee Sub-Type

Regular

Starting Salary

$69,929.00

If you are interested in this position, apply today!