- Salary
- $40k – $65k/yr
- Location
- New York
- Workplace
- Remote
- Type
- full-time
- Department
- SH
- Seniority
- Entry
- Industry
- Travel & Hospitality
- Category
- Customer Service
- Role type
- Individual Contributor
- Environment
- Customer-Facing
- Source
- Lever
Description
Job Title:
Online Hotel Reservationist – Fully Remote
About Us:
We create seamless and memorable travel experiences by connecting clients to the perfect hotels, resorts, and accommodations across the globe. Whether it’s a luxury escape, romantic getaway, or family vacation, we’re committed to exceptional service and personalized planning from start to finish.
Position Overview:
We are seeking a highly organized and detail-oriented Online Hotel Reservationist to join our fully remote team. In this role, you’ll assist clients with hotel and resort bookings, manage reservation details, and ensure an accurate and smooth booking process. If you enjoy hospitality, customer service, and working behind the scenes to make travel dreams come true, this role is for you.
Key Responsibilities:
Assist clients with booking hotels, resorts, and other accommodations through online platforms
Research and recommend lodging options based on destination, budget, and preferences
Process reservations, updates, and modifications accurately and efficiently
Maintain organized records of bookings, client requests, and confirmations
Communicate professionally with clients and supplier partners via email, phone, and chat
Stay informed on hotel promotions, cancellation policies, and destination trends
Collaborate with team members to ensure client satisfaction throughout the booking process
Qualifications:
Previous experience in hotel booking, hospitality, or customer service preferred
Excellent communication skills and a client-focused attitude
Strong attention to detail and ability to manage multiple bookings at once
Proficient in using online systems, booking platforms, and digital communication tools
Ability to work independently in a remote environment
Must be 18 years or older with access to a computer and reliable internet
Interest in travel and helping others plan comfortable, memorable stays
What We Offer:
Fully remote work with flexible scheduling
Training and development opportunities in the travel and hospitality industry
Supportive team environment with growth potential
Access to professional booking tools and supplier resources
Incentive opportunities and travel perks
Work Environment:
This is a fully remote position ideal for individuals who are detail-oriented, self-motivated, and enjoy delivering excellent service through online booking and coordination.
Skills
Customer Service
Benefits
Training and developmentSupportive teamBooking tools accessIncentivesTravel perks
Languages
English
Remote Scope
Global
