Associate Customer Account Representative

Location: Novi, Michigan

Cleveland-Cliffs Steel has an immediate opportunity for an Associate Customer Account Representative in Novi, Michigan. Our Associate Customer Account Representatives are an essential resource for customer account management and support.  They are responsible for managing all aspects of the order flow process including project creation, release to manufacturing and confirming logistics support for final customer delivery. The ideal candidates will enjoy working in a fast-paced team environment, where multi-tasking and managing competing demands are critical to success.  

Summary of Responsibilities:

• Provide day-to-day front-line customer support

• Build strong customer relationships with internal and external customers working in a team environment

• Oversee customer accounts, including new customer set up, manage customer order status and expedite material through our production facilities to meet customer requirements

• Possess a working knowledge of plant processes, product characteristics, and systems requirements necessary for the completion of duties

• Verify and audit manufacturing order details

• Confirm orders have been approved for production  

• Monitor hold queues

• Manage data files for inter-company transfers 

• Other duties as assigned  

Minimum Qualifications:

• High School Diploma or GED

• 2 years relevant work experience

• Working knowledge of computers and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

• Strong problem solving, planning and decision-making skills

• Initiative, detail orientation and problem-solving skills

• Effectively communicates with team internally and externally

Preferred Qualifications:

• Bachelor's degree

• Knowledge in SAP

• Experience working with Linux mainframe applications/ ERP systems

• Proven analytical capabilities

• Intermediate level in Microsoft Excel

Cleveland-Cliffs Inc. is the largest flat-rolled steel company and the largest iron ore pellet producer in North America. The Company is vertically integrated from mined raw materials, direct reduced iron, and ferrous scrap to primary steelmaking and downstream finishing, stamping, tooling, and tubing. We offer an excellent total compensation package including competitive pay with variable compensation opportunity, health insurance, retirement plan, education assistance, paid time off and more.

Cleveland-Cliffs Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] or call 1-(312) 899-3097 and let us know the nature of your request and your contact information. Do not email your application materials to this email address. Application materials sent to this email address will not be considered.

Cleveland-Cliffs Inc. is an equal opportunity employer – M/F/Veteran/Disability. We are a drug-free workplace and conduct pre-employment screening as a condition of employment.