Administrator

Location: The Greens, 21 Murdock Road, Sheffield, S5 8BU (3 days per week) and Thrive Service (2 days per week)

Working Hours: 37 hours per week
Contract Type: Permanent
Salary: £25,877.80 - £30,868 per annum

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

About the Role:

As an Administrator, you will provide a full range of administrative support across our services, helping ensure the smooth day-to-day running of operations.

You will act as the first point of contact for clients, visitors and professionals, providing a welcoming and professional service while supporting the wider team with a range of administrative duties across both The Greens and Thrive services.

What You’ll Do:

• Act as the first point of contact for clients and visitors to the service

• Coordinate responses to enquiries made via telephone, email, text and website

• Support service users through referral pathways, including booking appointments and signposting

• Maintain electronic and manual appointment systems and referral information

• Ensure accurate data entry using systems such as Excel, Access, Theseus and other databases

• Prepare meeting and training rooms and coordinate room bookings where required

• Attend meetings and take minutes when required

• Maintain accurate records in line with organisational policies and audit requirements

• Support stock control, stationery ordering and general housekeeping within the service

• Assist with petty cash administration and reconciliation

• Support campaigns, events and service projects as required

• Provide support and cover for colleagues where appropriate

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To Succeed in This Role, You’ll Need

Qualifications

• NVQ Level 2 in Business Administration (or equivalent) or demonstrable related experience

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Skills and Experience

• Proficiency in Microsoft Office programmes

• Strong administrative skills, including experience using electronic monitoring and recording systems

• Ability to collate and disseminate information effectively

• Previous experience in a customer-facing administrative role

• Knowledge of quality systems and audit requirements

• Experience in cash handling, petty cash reconciliation and general administration duties

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Our Values

At Waythrough, we are guided by our workplace values:

• Kindness – Be generous, caring and compassionate

• Courage – Be bold, trust and commit

• Respect – Everyone deserves dignity

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

Closing Date: