Indoor Sales

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• Generate new and existing D-level account GP by maintaining strong customer relationships via phone, email, and digital channel for wider outreach
• Generate NEW Outbound Leads and prospects to identify business potential, shipment patterns, and buying behaviour.
• Handle inbound inquiries and qualify and convert leads into opportunities through phone, email, or digital channels.
• Manage and own a portfolio BoB: ensure on-time follow up with win/loss reasons & customer feedback, renewals, and low churn.
• Achieve lead conversion and revenue generation targets as defined by management
• Work closely with the outside sales, operations, pricing, and product teams to ensure seamless service delivery and customer satisfaction.
• Full capture and discipline of customer lifecycle starting from Leads>  Activities > Opportunities conversion in CRM and ensure data accuracy and quality.
• Close monitor of the market fluctuations, competition behavior from the customers and revert feedback back to pricing & product team internally

• Minimum of 2 years’ experience within the freight, transportation or logistics industry.
• Ability to work with a wide variety of people with different personalities and backgrounds.
• Articulate with excellent telephone manner; Comfortable making cold calls.
• Ability to work independently as well as under pressure in troubleshooting situations.
• Possess strong skills in communication, problem-solving, and organizational abilities.
• Strong service orientation.
• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM experience preferred.
• Positive attitude, and a friendly and professional manner when dealing with customers over the phone and via email.
• Strong work-ethic and integrity.
• Fluency in written and spoken English.