Data Center Field Service Technician

Firmus Technologies 

Firmus Technologies is a global leader pioneering the solution to AI’s energy challenge, founded in Australia in 2019 by a visionary team of entrepreneurs. Our mission is to create the most energy-efficient AI infrastructure, combining cutting edge technology with a steadfast commitment to sustainability.   

Through ground-breaking research and development, we invented a verticalized AI Factory - a new class of digital infrastructure that replaces traditional data centres. Built on new approaches to liquid cooling, energy management, water use and modular construction methodology, the Firmus AI Factory delivers low-cost AI tokens across Asia-Pacific. 

    

Firmus AI Cloud 

We provide customers access to energy savings via our large-scale GPU cloud, Firmus AI Cloud. Rated Silver in The GPU Cloud ClusterMAX™ Rating System, our cloud empowers developers, enterprise, education and government users to train AI models with unmatched efficiency and cost savings. With an ever-growing list of services and applications, we are committed to building a cloud experience for our customers that is market-leading, proprietary and built to scale.  

    

Why you’ll love working here 

• A fast-paced and dynamic environment working with next-gen technology. You’ll be operating at the intersection of sustainability and artificial intelligence – helping to transform an industry.  

• Working with and access to colleagues who are true innovators and leaders in their field.  

• As an emerging company, we work as a close-knit team. Work with the founders, grow a strong network, and witness the impact you make first-hand as we democratise AI tools for everyone – more sustainably, and more affordably.  

• We believe that people from diverse backgrounds come together to do their best work, be their authentic selves, and build great things. We are proud to be an equal opportunity employer. 

 

ROLE SUMMARY 

The Field Service Technician is a hands-on team player who will play a crucial role in ensuring the efficient deployment, operation, maintenance, and repair of our HyperCube systems. The ideal candidate will be responsible for keeping our site operations running smoothly through providing high quality technical support, troubleshooting issues, and maintaining a strong customer relationship while adhering to safety and quality standards. This role requires on-site support and a willingness to tackle various tasks, including maintenance, repair, and manual labour. 

 

KEY RESPONSIBILITIES 

• Equipment Maintenance & Repair: Inspect, maintain, install, and repair mechanical, electrical, computing, and ancillary systems to ensure reliable operation. 

• Troubleshooting & Fault Resolution: Diagnose and resolve technical issues efficiently, applying practical solutions and escalating when necessary. 

• Deployment & Commissioning Support: 

• Assist with computer installations, modifications, and setup under the direction of the site manager. 

• Support HyperCube fluid handling (fill/drain) and load bank installation/removal during commissioning. 

• Assist with network cabling and integration into compute systems. 

• Support site teams during commissioning, testing, and equipment setup. 

• Operations & Site Management: Perform basic fault-finding, reset circuits/pumps, remove and repair faulty equipment, maintain site cleanliness, and comply with OHS requirements. 

• Stakeholder Communication: Provide timely updates and technical support to project and operations teams, ensuring smooth collaboration. 

• Documentation & Reporting: Keep accurate service records, equipment logs, and submit required documentation promptly. 

• Safety & Compliance: Adhere to safety protocols, maintain PPE, first aid kits, and eyewash stations. 

• Training & Development: Stay current on equipment, processes, and industry standards through ongoing learning. 

• Inventory & Quality Control: Maintain tools, spare parts, and equipment inventory; conduct quality checks post-maintenance or repair. 

 

SKILLS AND EXPERIENCE 

• Diploma or equivalent, technical certification, trade qualification.  

• At least 3 years of relevant experience in a similar role, including hands-on experience with equipment maintenance and repair.  

• Good problem-solving and communication skills. Proven to be able to work effectively under direction.  

• Ability to work independently and as part of a team. 

• Ability to work flexible hours, including evenings and weekends, as this position is part of a 24/7 operating roster.  

• Must hold an unrestricted driver’s license.  

• Electrical license (for electrical staff only). 

• Familiarity with data centre apparatus is a plus. 

 

Location

This role is based on-site in Brooklyn, Melbourne, Australia. 

 

Employment Basis

Permanent full-time

 

Diversity

At Firmus, we are committed to building a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds who are passionate about creating a more sustainable future through innovative engineering solutions.

Join us in our mission to revolutionise the AI industry through sustainable practices and cutting-edge engineering. Apply now to be part of shaping the future of sustainable AI infrastructure.