- Salary
- $130k – $140k
- Location
- Carlsbad 0NK55 - Carlsbad, CA 92011
- Workplace
- Onsite
- Type
- full-time
- Seniority
- Senior
- Experience
- 7+ years
- Education
- Bachelor
- Industry
- Manufacturing
- Category
- Operations
- Role type
- People Manager
- Environment
- Office
- Source
- Paycom
Overview
As a Senior Program Manager, you'll serve as the voice of the customer and lead the Customer Focus Team. You're accountable for operational performance to customers and achieving internal financial objectives. Responsibilities include leading CFT meetings, maintaining action items, and following up on customer commitments. You'll manage sales order processes related to customer changes, drive customer satisfaction while protecting company interests, and communicate key metrics both internally and externally. The role involves pricing initiatives, contract management, ECO/ECN implementation, and excess/obsolete inventory mitigation. You'll work closely with operations, escalate issues when needed, and ensure project completion through collaboration with key managers.
