- Location
- Bengaluru, Karnataka, India
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Support/Operations | BPM
- Seniority
- Mid
- Experience
- 1+ years
- Education
- High School
- Industry
- Finance
- Category
- Customer Service
- Role type
- Individual Contributor
- Environment
- Office
- Closing date
- 3 weeks ago
- Source
- Oracle Cloud
Overview
As a Customer Care Executive, you'll be the primary point of contact for customers in our BFSI domain. You'll handle inbound calls, emails, and chat messages, providing accurate information about products and services. Your responsibilities include resolving customer complaints, documenting interactions, and escalating complex issues when needed. You'll collaborate with other departments to ensure seamless customer journeys and maintain high satisfaction levels. The role requires excellent communication skills, problem-solving abilities, and proficiency with CRM systems.
Skills
CRM Systems
