- Salary
- $70k – $95k
- Location
- Champlin, MN
- Department
- Customer Service
- Seniority
- Manager
- Source
- Paylocity
Description
Description
Action Overhead Garage Door, a family-owned and operated business since 1980, is dedicated to providing exceptional service to our residential and commercial customers. We are seeking a Customer Service Manager to lead our CSR teams across multiple locations. This role is key in improving customer service processes, implementing best practices, and ensuring seamless operations.
Benefits:
· Paid time off
· Health insurance
· Dental insurance
· Vision insurance
· Life insurance
· Disability insurance
· 401(k)
· 401(k) matching
Compensation Range: $70,000-$95,000
Requirements
Key Responsibilities:
- Oversee and manage customer service operations, ensuring top-tier customer satisfaction.
- Lead process documentation, improvement initiatives, and cross-department collaboration.
- Train and support staff in ServiceTitan, ensuring efficient system use and process optimization.
- Develop call scripts, coaching strategies, and performance metrics for CSR teams.
- Handle escalations and implement customer feedback to enhance service quality.
- Maintain accurate pricing and order entry while coordinating with sales and operations.
- Ensure compliance with company policies, regulatory requirements, and industry standards.
What We’re Looking For:
- Strong leadership and customer service management experience.
- Expertise in ServiceTitan and a passion for process improvement.
- Ability to train and mentor teams while driving efficiency and quality.
- Excellent communication, problem-solving, and organizational skills.
Join us and play a crucial role in transforming our customer service experience! Apply today to be part of a dynamic team dedicated to excellence.
