Meet the Team

The Customer Experience (CX) team is a group of extraordinary technical guides dedicated to delivering a premier customer experience. We tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success. Our team is global, cross-functional, and highly collaborative, blending deep technical expertise with a passion for innovation. We are excited by the opportunity to drive technology transitions and see our work directly impact global financial results and customer satisfaction. It is a fast-paced, rewarding environment where your technical skills shape the future of networking.

Your Impact

Lead and drive software design, optimization, and implementation to accelerate critical customer outcomes and translate business requirements into robust solution architectures. Act as a technical focal point for cross-functional teams to ensure accurate and rapid resolution of major customer problems across diverse technology domains. Mentor junior engineers and curate best practices to improve team efficiency and technical capabilities. Partner with clients in a consultative manner to address business challenges and demonstrate ROI while resolving complex technical issues. Create and deliver technical documentation, training, and collateral to facilitate knowledge transfer and drive customer technology transitions.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Engineering, or an equivalent field.
• 8+ years of professional experience in software development or systems architecture.
• Proficiency in programming using Java or Python.
• Advanced skills in Linux/Unix environments and version control systems.

Preferred Qualifications

• DevNet Associate certification or equivalent understanding of network/software automation and orchestration.
• Strong knowledge of SDLC, SRE, Agile, DevOps, and SecOps methodologies.
• Experience with BPMN workflow automation (e.g., Camunda) and NETCONF/RESTCONF/Yang modelling.
• Proven ability to mentor junior team members and lead multi-disciplinary project teams.
• Exceptional consultative skills with the ability to express complex ideas graphically and communicate effectively with stakeholders.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.