Human Resources Lead

Welcome to a workplace where everyone passionately believes in one purpose!
 
Our company's commitment extends beyond tasks; it's about infusing every action with purpose. We are dedicated to bringing unparalleled passion and customer focus to every facet of our business, creating an environment where your contribution truly matters.
 
With 70 years of experience, we are the leading strategic partner, providing specialized solutions for airlines, airports, and enterprises across 21 countries throughout The Caribbean and Latin America.
 
At GCG, we believe the secret recipe for a perfect team blends talent, focus, and discipline. We seek these qualities in candidates eager to thrive in a diverse and multicultural environment.
 
Our comprehensive solutions include Sky Dining, Airport Dining, Aviation Support, and Culinary. With a team of over 5,500 highly skilled experts dedicated to excellence, we uphold the highest standards of quality and service. We are committed to elevating travel & culinary experiences for all our customer's journeys, becoming the top choice in the region.

JOB PURPOSE

The HR Lead acts as the primary people partner for the assigned country, responsible for leading and executing the local HR strategy in alignment with the company’s global vision and values.

This role combines operational excellence, strategic talent leadership, and cultural stewardship, ensuring compliant, efficient, and people-centered HR operations while driving long-term organizational effectiveness.

The HR Lead serves as a trusted advisor to leadership, owns the employee lifecycle, and is accountable for talent development, succession planning, performance management, and the evolution of company culture at the country level.

Duties & Responsibilities include, but are not limited to:

Strategic & Leadership Responsibilities

• Partner with country leadership to translate business objectives into people strategies.
• Lead the implementation of HR initiatives aligned with global HR frameworks and local business needs.
• Own and drive the performance management cycle, ensuring consistency, fairness, and development-focused outcomes.
• Lead and facilitate succession planning and talent review processes, identifying critical roles and high-potential talent.
• Act as culture steward, monitoring, reinforcing, and being accountable for the progress of company culture, values, and behaviors.
• Advise leaders on organizational design, change management, and workforce planning.

Talent, Development & Employee Experience

• Lead recruitment efforts for the country, ensuring high-quality, timely, and inclusive hiring practices.
• Design and support learning, development, and career growth initiatives for employees and leaders.
• Lead employee engagement, wellbeing, safety, health, and welfare programs.
• Act as a key contributor and decision-maker in employee communications, ensuring clarity, consistency, and cultural alignment.

Employee Relations & Compliance

• Provide high-quality guidance to management on employee relations, performance issues, and conflict resolution.
• Ensure full compliance with local labor laws, employment regulations, and internal policies.
• Maintain strong relationships with external advisors when required (legal, labor, benefits).

HR Operations & Administration

• Oversee and maintain accurate HR records, HRIS data, and reporting.
• Support payroll and Finance teams with payroll processes and audits as required.
• Ensure accurate administration of employee data, benefits, compensation changes, incentives, and time-off tracking.
• Lead onboarding, orientation, and offboarding processes, ensuring a positive and compliant employee experience.
• Evaluate HR metrics, reports, and outcomes to drive continuous improvement.

Continuous Improvement

• Identify opportunities to improve HR processes, systems, and employee experience.
• Recommend and implement new approaches, policies, and practices to enhance efficiency and effectiveness.
• Participate in leadership meetings, projects, and initiatives as required.
• Perform other related duties as assigned.

Qualifications & Skills

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 5+ years of progressive experience in Human Resources, including leadership responsibilities.
• Strong knowledge of HR best practices, labor law, and employee relations.
• Proven experience in performance management, talent development, and succession planning.
• Excellent interpersonal, communication, and influencing skills.
• High level of integrity, cultural awareness, and emotional intelligence.
• Strong organizational, analytical, and problem-solving skills.
• Proficiency in Microsoft Office (Excel, Outlook).
• HR certification (PHR, SPHR or equivalent) preferred.
• Bilingual (English & Spanish) is a plus.

Embark on a journey with us, where every day brings new opportunities for growth and success. If you thrive in a dynamic environment and want to be part of a team that celebrates achievements, come, be a part of our story. Your career adventure starts here!