- Location
- Manchester, NH
- Workplace
- Hybrid, Onsite
- Type
- Internship
- Department
- The Elliot Hospital
- Education
- High School
Skills
ExcelPatient Care
Benefits
· Provide "legendary" care to hospital patients by providing a full suite of custom medication management services· As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone· Educate prospective pharmacy patients on how hospital serves patients and improves their overall care.· Support outpatient retail and specialty prescription medication needs.· Grow the specialty pharmacies patient population· Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions.· Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list.· Help develop new processes to ensure smooth operations and patient care.· Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.· Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.· Answer, resolve and triage inbound inquiries.· Perform refill reminder calls under the supervision of a pharmacist.· Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance.· Ensure appropriate documentation in all required systems/tracking mechanisms.· Manage, organize, and update relevant data using database applications.· Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.· Identify trends, resolves problems; recommend improvements; implement change.· Actively participate in process improvement initiatives.· Act as a value-added business partner to stakeholders throughout the organization.· Protect organization's value by keeping information confidential.
