Senior Presales Consultant

Our Client is a leading provider of Telecom analytics solutions for roaming, core network, security, risk management, domestic and international connectivity testing, and customer intelligence. More than 1,000 customers rely on its Active Intelligence platform, which provides advanced analytics solutions, allowing customers to connect deep network and operational intelligence with real-time actions that increase revenue, improve customer experience, and reduce costs.

Headquartered in Silicon Valley, our client has global offices in Australia, Dubai, Germany, Greece, India, Portugal, Singapore and UK with global HC of 1800+.

They recognize that our team is the main reason for their success.
What does working with them mean? Opportunities!

Position: Senior Technical Account Manager
Location: Western Europe

 

They are seeking an experienced telecommunications professional to join our team as Senior Technical Account Manager. The ideal candidate will have a strong background in the telecommunications industry, with specific expertise in roaming and network security, analytics and core network solutions.

The candidate should have strong technical presales experience in architecting and selling telco solutions.

 

Job Description:
Business Development and Strategy

Client Relationship Management:

• Develop and maintain strong relationships with clients at all levels by understanding their business needs and objectives.
• Deliver day-to-day technical account management with professional support.
• Seek customer feedback on products and services and provide input to the product management team for improvements.

Solution Selling and Value Proposition

Collaboration and Cross-Functional Engagement:

• Collaborate with Technology, Product, Marketing, and other internal teams to drive client success and lead generation.
• Work closely with internal teams such as product management, delivery, support, and bid management to create proposals or RFP responses with attention to detail.

Technical Solution Ownership:

• Own and deliver end-to-end technical proposals and solution architecture in alignment with customer requirements and our client's offerings.
• Collaborate with the bid and supply chain teams to design optimal BoQs (bills of quantities) and ensure accurate cost capture.
• Manage customers’ technical objections, highlight competitive advantages, and seek creative solutions.

Market Analysis and Industry Engagement

• Identify global and regional market and technology trends to shape customer requirements and influence the internal product roadmap.
• Engage with industry bodies and groups to stay updated on trends and create visibility for our client.

Continuous Learning and Improvement

 

• Desired Profile 
• Skill Set: Technical –
• Technically inclined, problem solver with an understanding or hands-on experience in one or more of the following areas: Roaming VAS Solutions, Signaling Firewalls, Roaming Analytics and Customer Experience, Network APIs.
• Track record and proven ability to support the sales team to grow, bookings and profit targets for software license, bookings, maintenance and services.
• Proven ability to support proposals and solutioning for new customers and installed base.
• Deep understanding and hands on experience on End-to-End 4G & 5G network architecture and interfaces.
• Proficient in designing 4G and 5G roaming and security solutions.
• Good understanding of 3GPP, 5GMRR, GSMA FASG, ETSI NFV specifications.
• Proven experience in managing large accounts from a presales perspective.

• Cloud Platforms: OpenStack, VMware vCloud Director
• Orchestration Platforms: Kubernetes, ONAP
• DevOps tools: Docker, Jenkins, Nagios, Ansible
• Hypervisors: VMware vSphere, RHEL KVM
• Database & Storage: Couchbase, Crunchy DB, PostgreSQL
• Dialogic SS7 and SIGTRAN.
• Tektronix K12, Wireshark protocol analyzers, Microsoft project.
• Cloudera, Hadoop

• GSM MAP/CAMEL/IN
• SS7 (MTP3, SCCP, TCAP, MAP).
• SIGTRAN (M2PA, M3UA, SCTP), TCP/IP
• LTE (SCTP, DIAMETER)
• GTP
• 5G HTTP/2