IT Support Associate

Job Summary

We are looking for a presentable, proactive, and detail-oriented IT Officer to provide Level-1 technical support and assist with day-to-day IT operations. The role will primarily focus on user support, hardware/software troubleshooting, network support, employee onboarding/offboarding, and basic IT infrastructure management, along with supporting procurement and inventory activities.

Key Responsibilities

· Provide Level-1 IT support for hardware, software, operating systems, printers, peripherals, email, and general IT issues.

· Perform hardware troubleshooting, diagnosis, replacement, and basic maintenance of PCs, laptops, monitors, printers, and other IT equipment.

· Troubleshoot systems running Windows and macOS, including software installation, configuration, updates, and general system issues.

· Troubleshoot internet connectivity, LAN, Wi-Fi, and network-related issues and escalate infrastructure-level problems when required.

· Have a working understanding of IP addressing, DHCP, DNS, LAN/WAN, and wireless networks.

· Assist with Active Directory, GPOs, OUs, user accounts, and access-related tasks under IT team guidelines.

· Have basic operational understanding of UniFi Controller, Access Points, and wireless network management.

· Prepare and configure systems for new joiners, including OS setup, required software installation, system configuration, asset assignment, and basic IT orientation.

· Conduct basic IT orientation for new employees, including system usage, IT policies, security practices, and available IT services.

· Handle and coordinate IT system movements and shifting requirements when required, including relocation of PCs, laptops, monitors, peripherals, networking equipment, and other IT assets, ensuring proper setup, connectivity, asset tracking, and minimum disruption to business operations.

· Manage employee offboarding, including asset collection, system recovery, account/access removal, and coordination for credential/access revocation.

· Provide support and basic maintenance for biometric attendance systems, electronic door locks/access control systems, and CCTV systems.

· Perform routine IT equipment checks and assist in maintaining a stable and reliable IT environment across company locations.

· Maintain proper records of IT support activities, assets, equipment, and assigned systems.

· Assist with IT procurement, including obtaining quotations, vendor coordination, price comparison, and order follow-ups.

· Assist in maintaining IT inventory and asset records, including tagging, assignment, transfer, reassignment, and collection.

· Assist with Odoo purchase and invoice processing and maintain relevant documentation.

· Coordinate with vendors and Finance for IT-related procurement, invoices, deliveries, and warranty matters.

Required Skills & Qualifications

· BSCS / BSIT / Computer Engineering or related degree.

· 1–2 years of relevant IT experience.

· Good knowledge of hardware and software troubleshooting with hands-on experience in Windows and macOS environments.

· Working knowledge of IP, DHCP, DNS, LAN, wireless networking, and internet troubleshooting.

· Basic understanding of Active Directory, GPOs, OUs, and user management.

· Basic understanding of UniFi Controller and wireless network infrastructure will be preferred.

· Good communication skills, both verbal and written, with professional interaction with users, vendors, and internal teams.

· Presentable, professional, responsible, and customer-service oriented.

· Strong troubleshooting, coordination, documentation, and problem-solving skills.

· Ability to work independently, prioritize tasks, and operate effectively in a fast-paced environment.

· Experience in a Gaming, Software Development, or Technology company will be preferred.

· Basic familiarity with Odoo, IT procurement, and inventory management will be an advantage.

Location: Gulberg, Lahore