Associate Mako Product Specialist, Malaysia

Work Flexibility: Hybrid

Stryker is one of the top companies in medical technology and joining us means you will be part of a winning team representing industry-leading products that are making people’s lives better.

MAKO is one of Stryker’s leading Orthopaedics product. Used in joint replacement surgeries, it is a SmartRobotics arm that allows surgeons to have a more predictable and efficient surgical experience. Our MAKO Product Specialists are trusted advisors – training and supporting surgeons in planning and executing such surgeries, ensuring better patient outcomes.

What You Will Do:

• Train towards earning the requisite certifications in different MAKO applications within the stipulated period.
• Provide case coverage as well as standby as Clinical Specialist to scrub in for joint replacement cases
• Drives account growth by working with key hospital staff, thought leaders and referring doctors to develop a referral base and increase procedure volume.
• Provide training and Clinical/Technical support to surgeons and hospital staff.
• Pre-operative CT scans planning and CT segmentation.
• Support processes including case booking, documentation, reporting, billing, etc.
• Participate in training and sales & marketing activities as needed.
• Provide prompt and accurate complaint reports per Stryker’s quality system.
• Collaborate with sales & clinical team to deliver high standards of service & quality care to patients.

What You Need:

• Bachelor’s degree in biomedical engineering or related Science fields.
• 3- 5 years’ experience in Sales, Customer Service or Technical support roles.
• Scrub tech experience is highly preferred
• Strong communication skills in spoken and written English.
• Passionate about healthcare and providing high standards of quality and service to customers.
• Excellent relationship building and stakeholder management skills.
• Ability and willingness to be on-call on weekends / public holidays based on team roster.
• Require own transport and willingness to travel.

Travel Percentage: None