About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

This is a flexible role where you can work 3 days from home and 2 days in the office.

Job Description

The Nurse Biopsy Coordinator (NBC) is responsible for tracking pathology results from the start of the sample collection through the completion of the treatment. The NBC promptly delivers pathology results, provides patient education, explains the treatment plan and schedules treatment/follow-up care.

 Essential Job functions:

• Acts in compliance with our Biopsy Workflow process
• Demonstrates a working knowledge of booking and scheduling procedures.
• Direct scheduling treatment of patients for multiple providers.
• Demonstrates an understanding for rescheduling and canceling procedures.
• Documents thoroughly and accurately in EMR.
• Responsible for managing the provider Pend bucket in EMR. This is where all the pending pathology results are tracked and requires updating at least every 30 days.
• Notification of patient results and treatment plan; contacting patients by phone and sending certified letters in a timely manner. Initial outreach to the patient must be made by phone within 24 hours of receiving the pathology report.
• Verbalizes customer services skills to alleviate patient anxiety.
• Performs reminder calls to patients prior to treatment.
• Reviews weekly provider schedule to maximize utilization of availability and increase physician productivity.
• Reports malignancies to the SMG cancer registry.
• Assists with transfers of care including sending over records.
• Acts as a liaison between the provider and patient. Able to apply clinical nursing judgment and critical thinking skills throughout the biopsy process. Communicates effectively with the provider and escalates any clinical concerns promptly.
• Demonstrates customer service skills and professionalism
• Assists in training new staff on the department skin cancer specimen process.
• Performs various clerical duties including faxing, photocopying, scanning, filing and mailing. 

 Other duties as assigned Physical Job Requirements:

• Physical mobility, which includes movement from place to place on the job.
• Physical agility, which includes ability to maneuver body while in place.
• Dexterity of hands and fingers.
• Endurance (e.g. continuous typing, prolonged standing/bending, walking).

 

Environmental Risks:

• Allergens: dust, mold and/or pollen
• Combative Patients / Visitors

 

Education, Certification, Computer and Training Requirements:

• High School graduate/GED required
• BLS certification required
• Current license to practice as a Registered Nurse (RN)
• Minimum of 2 years’ of prior work experience as an RN, preferably in Dermatology
• Ability to communicate in English, both orally and in writing
• Strong interpersonal and organizational skills
• Ability to perform diverse work assignments with time limitations with a high degree of accuracy
• Ability to use problem solving, critical thinking and priority setting skills
• Knowledge of medical terminology
• Detail-oriented and committed to providing safe patient care
• Basic proficiency in computer use, required
• Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail)
• Standard Office Technology in a Window based environment
• EHR, Practice Management System and Departmental/Ancillary Systems

Travel:

• Travel to satellite locations as needed

Pay Range: $40.38 - $50.48 Hourly

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.