Director, Revenue Operations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The Director, Revenue Operations – Europe will lead the regional Revenue Operations function, supporting sustainable revenue and TPV growth across European markets. The role will drive operational excellence across forecasting, pipeline management, sales planning, performance reporting, CRM governance, process optimisation and commercial execution.

Working closely with European commercial leadership and global Revenue Operations Centres of Excellence, the role will translate regional requirements into scalable solutions and lead effective deployment, adoption and change management.

Job Description:

Essential Responsibilities:

• Formulate business strategies to optimize revenue operations.
• Advise executive leadership on sales support improvements.
• Manage large-scale projects to streamline sales processes.
• Coordinate with various departments to ensure seamless operations.
• Mentor senior managers and guide their professional development.

Minimum Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Key Responsibilities

• Partner with European commercial leaders to develop and execute the regional revenue operating plan.
• Establish effective operating rhythms for forecasting, pipeline reviews, business performance and executive reporting.
• Lead commercial planning, capacity planning, quota setting and annual go-to-market readiness.
• Improve sales productivity through process simplification, standardisation, automation and effective CRM utilisation.
• Own governance of key revenue processes, including opportunity management, pricing, approvals, risk, legal and deal management.
• Develop reporting and analytics that provide clear insight into revenue performance, pipeline health, productivity, risks and opportunities.
• Lead European implementation of global initiatives across systems, analytics, compensation and process transformation.
• Represent European requirements in global programmes and ensure appropriate consideration of local market needs.
• Drive stakeholder engagement, communications, adoption and change management across the region.
• Build strong relationships with Sales, Partnerships, Account Management, Customer Success, Finance, Marketing, Legal, Risk, Product and Technology.
• Lead, coach and develop a high-performing Revenue Operations team.

Required Experience and Skills

• Significant experience in Revenue Operations, Sales Operations, Commercial Operations or a related function.
• Typically 10+ years’ experience in an international, complex organisation, ideally within payments, fintech, financial services or technology.
• Proven experience leading and developing teams across multiple countries.
• Strong experience in forecasting, pipeline management, territory and quota planning, CRM governance and commercial process improvement.
• Demonstrated success delivering complex, cross-functional transformation and systems automation programmes.
• Strong Salesforce or equivalent CRM experience.
• Excellent analytical, strategic thinking and problem-solving skills.
• Strong commercial judgement and business acumen.
• Excellent communication, influencing and presentation skills, including experience engaging senior leaders.
• Proven ability to operate effectively in a matrixed and fast-paced environment.

Success Measures

• Improved forecast accuracy and pipeline visibility.
• Increased sales productivity and process efficiency.
• Successful delivery and adoption of strategic revenue initiatives.
• Effective execution of planning, quota and compensation cycles.
• Strong alignment between European commercial teams and global Operations Centres of Excellence.
• Development of a high-performing regional Revenue Operations team.

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes.  Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately.  To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. 

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.