The Travel Unit Services Engineering Division enables Amadeus' Move to Solutions strategy by delivering innovative, high-value services and customer-specific solutions that extend the Travel Unit product portfolio. Through engineering excellence, cross-functional collaboration, and scalable delivery practices, the division drives customer business outcomes, service growth, operational efficiency, and continuous innovation across airlines and the broader travel ecosystem.

About the role

The successful candidate supports the Travel Unit Solution Centre Practice by leading and enabling change initiatives related to solution centre blueprint development, portfolio expansion, engagement transformation, operating model evolution, business value measurement, proposal support, and growth into new Travel Unit verticals.

The role requires broad knowledge of Travel Unit domains, including Airlines, Distribution, NDC (New Distribution Capability), Airports, Digital, Offer Management, and Order Management. The individual identifies reusable capabilities, cross-vertical synergies, and opportunities to create sustainable customer value while supporting innovation and best practices across the organization.

Key Responsibilities

• Lead and support change initiatives within the Solution Centre Practice, helping measure impact and drive continuous improvement across services, operating models, and customer engagements.

• Contribute to the definition and evolution of Solution Centre service offerings, customer value propositions, governance frameworks, business value measurement practices, backlog management approaches, and customer lifecycle alignment.

• Support Requests for Proposal (RFPs), proposal development, solution design, architectural visioning, innovation initiatives, prototypes, and proof-of-concept activities across multiple Travel Unit domains while promoting reusable assets and scalable capabilities.

• Facilitate workshops with internal and external stakeholders to analyse business challenges, gather requirements, align priorities, challenge assumptions, and define target solution outcomes.

• Identify opportunities for cross-domain collaboration, service expansion, and value creation while promoting a customer-focused and outcome-driven approach to solution development and delivery.

Ideal Candidate

• Experience in engineering delivery, functional analysis, functional architecture, engineering project management, or related roles.

• Demonstrated analytical, communication, facilitation, and problem-solving skills, including experience translating customer needs into business requirements and solution proposals.

• Understanding of customer engagement models, software delivery lifecycles, Agile methodologies, and SAFe (Scaled Agile Framework).

• Familiarity with customer lifecycle management, portfolio management, business value measurement approaches, and contribution to customer-facing initiatives such as proposals, Requests for Proposal (RFPs), or solution assessments.

• Knowledge of the travel industry such as Airline Solutions and related travel industry capabilities.

• Fluent in English.

What we can offer you

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.