IT Support Tech II

Apollo Technical has an Immediate need for an IT Support Tech II in the DFW area.

Duties:

• Provide professional technical support for employees

• Troubleshoot Windows laptop and desktop hardware and software issues

• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office

• Prepare, configure, deploy, and replace Windows computers and mobile devices

• Support devices managed through Microsoft Intune

• Create and manage user accounts, groups, devices, and access in Active Directory and Microsoft Entra ID

• Troubleshoot VPN, Wi-Fi, internet, printer, and general connectivity issues

• Support remote employees using remote access and support tools

• Support company-managed Android and iOS devices

• Assist with endpoint security, device compliance, and Microsoft Defender-related issues

• Install and troubleshoot printers, monitors, docking stations, and other peripherals

• Maintain accurate ticket notes, technical documentation, and equipment records

• Assist with IT deployments, hardware refreshes, and other technology projects

• Escalate complex issues when appropriate

Job Description:

• Diagnose, troubleshoot, and resolve laptop, desktop, and mobile device hardware issues

• Diagnose, troubleshoot, and resolve Microsoft 365 and other Windows related software issues

• Install and configure hardware and software on computers and mobile devices, including peripherals such as phones, printers, external drives, and other related hardware

• Create, prepare, test and deploy hard drive images and be capable of supporting users in a virtual desktop environment

• Perform basic wired and wireless network troubleshooting

• Support remote employees and devices using remote access tools and VPN connectivity

• Create and manage Active Directory user accounts and security groups

• Perform system backup and restore files on computers during repairs and replacement computer deployments

• Develop, document, and effectively communicate job processes, procedures, and ticket resolutions

• Organize equipment, supplies and paperwork

• Perform all other duties as assigned

Requirements:

• Technical Degree with Certification preferred

• 3-5 years relevant work experience

• Technical break/fix experience replacing components for laptops and desktops (hard drives, LCD screens, power supplies, memory, keyboards, etc.)

• Knowledge of computer networking, terminology, and methodology

• Strong communication, analytical and problem solving skills

• Effectively prioritize and organize multiple projects at one time with strong attention to detail

• Ability to successfully meet deadlines

• Ability to lift up to 40lbs

• Ability to communicate and work well with other departments
  
  

  What We’re Looking For

  • 3–5 years of relevant IT support, desktop support, or systems support experience

  • Strong Windows 10/11 troubleshooting skills

  • Experience supporting Microsoft 365 applications

  • Working knowledge of Active Directory and Microsoft Entra ID

  • Microsoft Intune experience strongly preferred

  • Experience supporting Android and iOS devices

  • Working knowledge of TCP/IP, DNS, DHCP, Wi-Fi, VPNs, and basic network troubleshooting

  • Experience troubleshooting computer hardware, printers, and peripherals

  • Strong customer service, communication, and problem-solving skills

  • Ability to manage multiple priorities and document work accurately

  • Ability to work independently and collaboratively with other teams

  • Ability to lift up to 40 lbs.

  • Bilingual in Spanish is a plus, but not required.