Customer Service Specialist-7

Job Description:

Join Our Team as a Customer Service Representative!!

Here’s what we offer:

• Horizon Blue Cross -Health insurance with various PPO and HMO plans.
• Delta Dental and Delta Vision insurance.
• Flexible spending accounts (HSA, FSA, Dependent Care).
• Legal Shield services and credit support.
• Employee Assistance Program (EAP).
• New York Life insurance.
• Automotive insurance.
• Hospital illness insurance.
• 401(k) retirement plans with company matching through Empower.
• Generous parental leave, sick leave, family leave, and PTO.
• Enjoy employee discounts and membership perks.
• Plus, referral programs to reward you for bringing in great talent!

Position Overview

Under the direct report of our Customer Service Supervisor, as a Customer Service Representative, you will provide exceptional support by listening to and addressing customer inquiries. Your responsibilities include ensuring customer satisfaction, resolving issues, and delivering accurate information about our products and services. You will handle complaints, answer questions, and process orders efficiently and courteously.

Essential Duties and Responsibilities

This position will serve as the main contact and face of the company for our customers. You will provide outstanding customer service in a timely, upbeat, and friendly manner. For many people, you are their first experience with our company, so making a great first impression is important in this role. You will help customers schedule appointments, assist with general billing questions, and provide an overall great experience in helping customers with their needs. After each interaction, we want to make the customer feel valued and appreciated.

• Answering questions, schedule services, address concerns
• Assist technicians with customer accounts
• Make outbound calls regarding billing and setting up appointments
• Monitor emails and respond to customers via email in a timely fashion
• Deescalate calls or direct them to the proper department for assistance
• Communicate closely with the field team, managers, sales team, and other departments
• Educate customers on service plans, minor pest knowledge, and general information
• Assist your teammates and managers whenever needed
• Practice honesty, integrity, and passion every day
• Assist customers with a friendly, upbeat, and helpful attitude each time
• Resolve customer calls or emails in a timely and accurate fashion
• Communicate and share information in a professional and kind manner among other teammates while following the manager’s instructions
• Take the initiative to problem solve, research, investigate, and come up with solutions for customers’ concerns
• Utilize and become familiar with technology new and old. Use Microsoft Teams, Outlook, Front, routing software, and other programs that are crucial to our Customer Care Center
• Other tasks as assigned

Qualifications and Education Requirements

• High school diploma or GED.
• Two or more years of administrative/office experience
• Strong verbal and written communication skills

Required Skills

• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• The ability to multi-task and thrive in a fast-paced environment
• The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer-focused

About Us

Corky’s Pest Control, established in 1967, is a leading pest control provider in Southern California, serving over 30,000 customers. We offer a range of services, from monthly pest control to specialized gopher control for residential and commercial clients, driven by technology and a commitment to environmental safety. Our dedicated and innovative staff are the best-trained in the business. Our Mission, Values and Vision reinforce why we do what we do every day, all year long.

Our Vision: To provide safe, effective, professional pest control that improves our comfort and quality of life.

Company Mission:To perfect, develop and sustain the best quality and service treatment for both residential and commercial pest control applications.

Preferred Skills

• 1 year call center experience

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer